UX Specialist/Designer

[REDACTED] is seeking a talented and experienced User Experience (UX/UI) Specialist to support the Social Security Administration (SSA) and its Digital Modernization Strategy. This is an exciting opportunity to contribute to innovative technology solutions that positively impact more than 65 million Americans each month.

This position is onsite full time in Woodlawn, MD

The successful candidate will play a key role in designing intuitive, accessible, and user-centered digital experiences that enhance SSA's applications and services.

We are looking for a collaborative, forward-thinking professional with experience in:

• User Experience (UX) and User Interface (UI) Design
• User Research and Usability Testing
• Requirements Gathering and Business Analysis
• Data Analysis and Design Thinking
• Wireframing and Interactive Prototyping
• Responsive Web Design
• Section 508 Accessibility Compliance
• Agile Collaboration and Cross-Functional Teamwork

Find your "Why" with [REDACTED]! Join a team dedicated to delivering meaningful solutions that support SSA's mission and improve the lives of millions of Americans.

Primary Responsibilities

• Analyze business processes, evaluate user needs, and translate requirements into intuitive, user-centered interface designs.
• Collaborate with stakeholders to identify business objectives, gather requirements, and understand end-user needs.
• Facilitate customer discovery sessions, stakeholder interviews, and collaborative design workshops.
• Develop conceptual models, user journey maps, personas, and scenarios of use to inform design decisions.
• Create, evaluate, and refine wireframes, screen layouts, and interactive prototypes for browser-based applications.
• Plan, design, and conduct usability testing in both formal and informal settings to validate design solutions.
• Analyze usability findings and provide actionable recommendations to improve the overall user experience.
• Document user requirements, interface designs, usability findings, and design recommendations.
• Present design concepts, research findings, and recommendations to technical teams, stakeholders, and customers.
• Collaborate with developers, business analysts, and other team members to ensure design solutions align with business requirements and user expectations.
• Support the development of accessible, responsive, and user-friendly digital applications.

Basic Qualifications

• Bachelor's degree with a minimum of 4 years of relevant experience; or a Master's degree with a minimum of 2 years of relevant experience; or 8 years of related experience in lieu of a degree.
• Minimum of 3 years of direct experience in UX/UI design, including user-centered design methodologies and user analysis.
• Minimum of 3 years of experience documenting user requirements, screen designs, and design recommendations.
• Minimum of 3 years of experience designing and conducting formative usability testing in formal and informal environments.
• Minimum of 3 years of experience preparing and presenting usability findings, design concepts, and recommendations to small and large audiences.
• Strong written and verbal communication skills, with the ability to explain technical concepts and interact directly with customers and stakeholders.
• Ability to collaborate effectively with multidisciplinary teams and translate complex business requirements into user-friendly design solutions.
• Must provide a digital portfolio of design work for review.
• Must be able to obtain a Public Trust.

.Preferred Qualifications

• Experience with Figma and/or Axure RP for wireframing, prototyping, and UI design.
• Strong understanding of responsive web design, Section 508 accessibility, and UX/UI best practices.
• Experience working in Agile/Scrum environments, including user stories, acceptance criteria, and sprint activities.
• Experience collaborating with front-end developers on design implementation, testing, and quality assurance.
• Familiarity with HTML, CSS, W3C standards, and design systems such as the U.S. Web Design System (USWDS).
• Experience using Jira, Agility, or Confluence for project tracking and collaboration.
• Experience with Pega and/or ServiceNow platforms.
• Previous experience supporting federal, state, or local government agencies.

Why Join [REDACTED]?

At [REDACTED], we deliver innovative solutions through the expertise and dedication of our talented professionals. Our commitment to our customers, employees, and communities drives everything we do.

As part of our team, you will have the opportunity to:

• Contribute to meaningful modernization initiatives supporting SSA's mission.
• Design digital solutions that improve accessibility and user experiences for millions of Americans.
• Collaborate with experienced technology professionals in an innovative, team-oriented environment.
• Expand your expertise in UX/UI design, user research, accessibility, and Agile development.
• Make a measurable impact through technology that supports essential government services.

If you're looking for comfort, keep scrolling. At [REDACTED], we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

November 6, 2026

For U.S. Positions: While subject to change based on business needs, [REDACTED] reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $87,100.00 - $157,450.00

The [REDACTED] pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.