UX Researcher with AI - Brand & UX Management Department, Marketing Division

Job Description:

Business Overview

The Marketing Division leads branding, brand asset creation, marketing, and membership as a cross-group organization with a mission to expand [REDACTED]'s membership value and ecosystem of over 70 services.

Department Overview

The mission of the Brand & UX Management Department is under a company-wide governance framework, we enhance [REDACTED]'s brand value and deliver a consistent, high-quality user experience, contributing to the growth of the [REDACTED] Ecosystem.

The design scope covers over 70 [REDACTED] services, the [REDACTED] ecosystem, and various other areas.

This position provides involvement in a variety of areas and services, and allows for significant impact on the [REDACTED]'s user experience.

Position:

Why We Hire

We are seeking talent who can manage user experience across [REDACTED]'s diverse service portfolio and leverage AI to create superior experiences.

[REDACTED] has established quality assurance mechanisms that conduct usability testing before product launches and major redesigns to ensure exceptional user experience.

We are looking for individuals who can enhance and optimize these existing processes through AI integration.

We also welcome candidates who can develop and implement innovative new approaches to elevate user experience beyond our current framework.

Position Details

• To understand each assigned project in depth and plan an effective and valid usability test.
• Design and create a web survey to recruit the right users for each project.
• Consider scenarios that test the natural experience of the product to be released.
• Conduct tests with as little bias as possible.
• Identify usability issues based on user behavior and comments during testing.
• Create reports that make it easy for the service members to…