UX Researcher

This role is eligible for our hybrid work model: Two days in-office.

This job posting is for an existing, currently vacant position.

UX Researcher

As a UX Researcher on [REDACTED]’s Product team, you will be an experienced UX research practitioner who is compassionate, curious, collaborative, flexible, and able to think strategically. You believe that the impact of research directly corresponds to the strength of one’s storytelling. We are a fast-paced and lean product team that believes in the power of elevating the voice of the customer to provide informed, tangible improvements to our website and app experiences.

Why this job’s a big deal:

You play a key role in fulfilling [REDACTED]’s mission - to be the best travel dealmakers in the world - by uncovering customer needs and prioritizing product features and improvements that will be seen by millions of customers and inspire them to travel with [REDACTED].

In this role you will get to:

• Be the expert on various [REDACTED] customer segments: know how they use [REDACTED], what’s important to them when they travel, their difficulties, their workflows, etc.
• Conduct all stages of UX research: identifying key research opportunities, designing research plans, fielding, analyzing, recruiting participants and reporting out insights - all while gathering stakeholder consensus and interest along the way.
• Drive new product opportunities by uncovering and investigating unmet customer needs.
• Distill research into practical insights and opportunities that create customer value & drive business objectives.
• Advocate for UX research’s integration into the product lifecycle through strong storytelling & relationship building, especially around stakeholder management & participation.
• Provide thought leadership in planning and demonstrating research to inform initial…