UX Researcher | Tokyo, Japan

About [REDACTED]

[REDACTED] helps pioneering leaders Own the Unknown, transforming uncharted territory into [REDACTED], direction, and competitive [REDACTED]. We build strategic [REDACTED] through deep [REDACTED] understanding and validating [REDACTED] [REDACTED] with [REDACTED] people in [REDACTED] contexts. We [REDACTED] that the [REDACTED] of experience [REDACTED] relies on [REDACTED] learning and cross-functional expertise, enabling us to guide clients through unprecedented challenges across every phase of the product lifecycle.

[REDACTED]As a UX Researcher, you will join our [REDACTED] Research program, a dedicated, embedded research team that delivers fast, high-[REDACTED] insights (typically [REDACTED] 12 weeks) to a major global technology [REDACTED].

[REDACTED] Researchers are based across the US, EMEA (UK, Zurich), and [REDACTED] (India, Korea), providing global research coverage for the [REDACTED]'s key audiences, including General Populations, Content Creators, Teens, and accessibility-[REDACTED] populations.

This role is based in Japan and adds dedicated [REDACTED] coverage and Japanese-language research capabilities to the program, enabling [REDACTED] to conduct research with both Japanese- and English-speaking participants and to [REDACTED] support stakeholders across the region and in other international markets, including stakeholders in Zurich and US-based stakeholders.

You'll spend the [REDACTED] of your time leading [REDACTED] Research studies end-to-end, with [REDACTED] to contribute to longer-[REDACTED] Custom Research [REDACTED] (e.g., diary studies, benchmarking, or [REDACTED] [REDACTED]), as needed.

You are passionate about research: you love learning new [REDACTED], testing new tools and technologies, and thinking deeply about the [REDACTED]-centered issues we face as researchers. You see yourself as a partner to stakeholders, bringing them into the research process and listening closely to their needs.

You're proactive, adaptable, and organized, with time management skills to [REDACTED] multiple fast-moving studies on [REDACTED] simultaneously. [REDACTED] Researchers are typically prepping their next study while fielding and reporting on the [REDACTED] one.

Ideal candidates have at least 4 years of hands-on experience leading research studies and partnering with stakeholders or clients throughout the research process.

Key Responsibilities

1. [REDACTED] Research Delivery

   • [REDACTED] [REDACTED] Research studies end-to-end, delivering fast, high-[REDACTED] insights [REDACTED] a 12 week (or [REDACTED] 1-week sprint) timeframe.
   • Consult on research methodology and [REDACTED], and [REDACTED] [REDACTED]/alignment documents and moderator guides
   • Moderate remote and in-person interviews (In-Depth Interviews, unmoderated studies, heuristic evaluations) with Viewers, Creators, Teens, or accessibility-[REDACTED] participants
   • Conduct literature reviews and competitive analyses as needed
   • [REDACTED] end-of-day session summaries during fielding and [REDACTED] key-[REDACTED] alignment with stakeholders
   • Analyze findings and [REDACTED] final reports (slide decks of ~30 slides, or written docs) with [REDACTED], actionable recommendations
   • Present findings in stakeholder readouts

2. [REDACTED] Stakeholder Partnership

   • Build trusted relationships with stakeholders, bringing consultative guidance to every study.
   • [REDACTED] consultative guidance and proactively recommend solutions to [REDACTED] research moving [REDACTED]
   • Coordinate closely with the [REDACTED] team on participant screening and scheduling, flagging special or advanced recruit needs early
   • Support Japanese-language studies and localization needs, serving as a regional [REDACTED] of contact for Japan/[REDACTED] research questions

3. Program & Process [REDACTED]

   • [REDACTED] [REDACTED] on [REDACTED] and contribute to the [REDACTED] improvement of the [REDACTED] Research program.
   • [REDACTED] [REDACTED] on schedule and [REDACTED] [REDACTED], managing multiple [REDACTED] studies at different stages (prep, fielding, reporting)
   • Explore creative solutions to research challenges, including recommending improvements to internal processes or best practices
   • Continue developing your research and consultative skills, and contribute to .