UX Researcher

Description

Who We Are Looking For

We are seeking a high-performing UX researcher to drive actionable insights that shape exceptional user experiences across both B2B and B2C products. This role is ideal for a researcher who thrives in complex environments, balances rigor with speed, and partners closely with product, design, engineering, and business stakeholders to inform strategy and execution.

The ideal candidate has hands-on experience working with enterprise and consumer audiences, understands nuanced user needs across contexts, and can confidently influence decisions through high-quality research. Experience supporting direct sales organizations or sales-enabled platforms is a strong plus.

What You Will Do as a UX Researcher

• Plan, execute, and synthesize end-to-end UX research using qualitative and quantitative methods (e.g., interviews, usability testing, surveys, diary studies, field research)
• Lead research efforts for both B2B and B2C products, adapting methods and insights to diverse user types, workflows, and business models
• Partner closely with Product Managers, Designers, Engineers, and cross-functional stakeholders to define research goals and translate findings into clear, actionable recommendations
• Conduct research that informs product strategy, roadmap decisions, and design direction, not just usability improvements
• Clearly communicate insights through compelling storytelling, visual artifacts, and presentations tailored to different audiences
• Advocate for user-centered thinking and embed research into product development cycles
• Support and improve research operations, best practices, and knowledge sharing across teams
• When applicable, conduct research related to Direct Sales experiences, such as sales tools, CRM workflows, enab…