UX Researcher

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

📋 Description

• Independently scope, plan, and conduct mixed-method qualitative and quantitative research studies
• Navigate ambiguous research questions and deliver actionable, decision-ready recommendations
• Plan and moderate studies evaluating AI assistants, automated workflows, and self-service experiences
• Identify adoption barriers, trust issues, and validation needs before full rollout
• Maintain, extend, and apply Jobs-to-Be-Done (JTBD) frameworks across internal product initiatives
• Update research artifacts to align tool evaluations with the enterprise suite
• Develop recruitment screeners, test plans, participant criteria, and protocol materials
• Synthesize complex findings into executive-ready presentations, research artifacts, and stakeholder readouts
• Partner with Product, Design, Engineering, Operations, and Service Management teams to validate tooling decisions and optimize workflows
• Document and maintain traceable research findings, decision logs, and insights in collaboration systems and research repositories
• Partner through launch, measurement, and post-implementation phases to track long-term impact

🎯 Requirements

• 5+ years of hands-on UX Research experience at a senior Individual Contributor (IC) level
• Proven autonomy in scoping, executing, and synthesizing studies
• Advanced skills in qualitative and quantitative research methodologies
• Direct experience researching enterprise internal tools, employee experience (EX), or complex cross-functional operational workflows
• Demonstrated experience developing and applying Jobs-to-Be-Done (JTBD) or comparable strategic frameworks
• Hands-on experience with research platforms for participant recruitment, moderated/unmoderated testing, surveys, and insight synthesis/repository tools
• Strong stakeholder management skills across Product, Design, Engineering, and Operations teams
• Exceptional written and verbal communication skills
• Experience researching AI-enabled products, virtual assistants, or automation, focusing on user trust, validation behaviors, reliance, and rollout readiness
• Experience with employee experience platforms, IT Service Management (ITSM), self-service support, or enterprise collaboration platforms
• Proven track record of scaling or evolving a JTBD framework across diverse product and service areas
• History of shipping impactful research influencing enterprise tooling, AI adoption, or self-service efficiency
• Experience partnering with product teams through launch, measurement, and post-implementation phases
• Ability to collaborate with teams aligned to Eastern Time (ET) and overlap with North America business hours
• English required for interviews, documentation, and daily communication

🏖️ Benefits

• Direct contract with [REDACTED]
• Remote work
• Time zone flexibility within Eastern Time (ET) ±2 hours
• Opportunity to work with remote, distributed teams across LATAM
• Long-term technical expertise, product innovation, and team augmentation projects

Apply Now