UX Researcher

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📋 Description

• Plan and help lead qualitative and quantitative research in operational environments
• Conduct contextual inquiry, field studies, interviews, usability testing, surveys, ride-alongs, and diary studies with frontline and expert users
• Understand complex business dynamics and clarify ambiguous problems
• Translate research insights into actionable recommendations guiding product decisions
• Improve existing products and services and inspire innovation priorities
• Communicate research findings and implications to internal teams and partners
• Design user-centered components and experience patterns aligned with established design systems and accessibility standards
• Partner with stakeholders, product owners, developers, and designers to balance user needs, business priorities, and implementation constraints
• Contribute to the growth and development of [REDACTED] Digital's Design Research craft

🎯 Requirements

• Bachelor's Degree in design or human-computer interaction (HCI)
• 5+ years of experience contributing to and delivering digital products across web and mobile platforms
• Experience collaborating with designers, developers, and product managers
• Must have unrestricted authorization to work in the USA
• No visa sponsoring available
• Preferred: Life sciences, cold chain, pharmaceutical logistics, or temperature-controlled supply chain experience
• Preferred: Experience at an enterprise healthcare, medical device, or health IT company, or in a design consultancy with repeated engagements in pharma, medical device, or supply chain
• Preferred: Deep understanding of the full, iterative design process, including research journey mapping, content design, wireframing, prototyping, testing, and high-fidelity execution
• Preferred: Working knowledge of modern design, research, and AI tools such as Figma, Claude, and Maze
• Preferred: Portfolio displaying work samples, research process, customer insights, and research-generated artifacts
• Preferred: Background designing for fulfillment, transportation, logistics visibility, alerts, dashboards, exception management, or other operational workflows
• Preferred: Passion for IoT software, hardware, connected devices, and data processing

🏖️ Benefits

• Short-term cash incentives, subject to plan requirements
• Medical, dental, and vision benefits
• Wellness incentives
• Retirement benefits
• Paid vacation days, up to 15 days
• Paid sick days, up to 5 days
• Paid personal leave, up to 5 days
• Paid holidays, up to 13 days
• Birth and adoption leave
• Parental leave
• Family and medical leave
• Bereavement leave
• Jury duty leave
• Military leave
• Purchased vacation
• Short-term and long-term disability
• Life insurance and accidental death and dismemberment
• Health Savings Account
• Health Care Spending Account
• Dependent Care Spending Account
• Tuition assistance

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