UX Researcher

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📋 Description

• Plan, design, and conduct qualitative and quantitative user research studies across multiple product areas, including ACA, Payments, Platform Integrations, Administration, and Civic Platform.
• Lead usability testing efforts to evaluate product experiences and identify opportunities for improvement.
• Analyze research findings and synthesize insights into clear, actionable recommendations for Product, Design, and Engineering teams.
• Develop and maintain user personas, journey maps, and other research artifacts that support product strategy and design decisions.
• Partner with Product Managers and UX Designers to define research objectives and align studies with business and customer goals.
• Conduct user interviews, surveys, contextual inquiries, and other research activities to better understand customer needs and behaviors.
• Communicate research findings through presentations, reports, workshops, and stakeholder discussions.
• Advocate for user-centered design principles and promote the integration of research throughout the product development lifecycle.
• Establish and maintain research best practices, methodologies, and repositories of customer insights.
• Collaborate with cross-functional teams to ensure research findings are incorporated into product roadmaps and design solutions.

🎯 Requirements

• Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Cognitive Science, Human Factors, User Experience, Research, or a related field, or equivalent practical experience.
• 3+ years of experience conducting UX research for software, SaaS, or digital products.
• Experience planning and executing usability studies and other user research methodologies.
• Strong analytical skills with the ability to synthesize complex findings into actionable insights.
• Experience developing personas, journey maps, research reports, and customer experience artifacts.
• Experience conducting user interviews, surveys, usability testing, and other qualitative and quantitative research methods.
• Strong communication and presentation skills with the ability to influence cross-functional stakeholders.
• Experience working collaboratively with Product Management, UX Design, and Engineering teams.

🏖️ Benefits

• flexible time off
• comprehensive medical, dental, and vision plans
• family planning benefits
• 401(k) retirement savings plan with company match
• health savings account with company contributions
• flexible spending account
• life, accident, and disability coverage
• business travel insurance
• employee assistance programs
• other well-being benefits

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