UX Researcher

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📋 Description

• Plan and conduct research to understand how teams building products on [REDACTED] and other internal users interact with [REDACTED] Platform products, services, tools, and processes
• Conduct user interviews, usability studies, contextual inquiry, workflow analysis, and other qualitative research methods
• Study the end-to-end developer experience, including how teams discover, adopt, use, troubleshoot, and receive support for Platform capabilities
• Identify unmet needs, recurring pain points, barriers to adoption, and opportunities to improve Platform products and services
• Evaluate existing Platform capabilities as well as proposed improvements and new products
• Develop research plans, discussion guides, research questions, recruitment criteria, and study materials
• Synthesize research findings into clear insights and actionable recommendations
• Own the design, administration, analysis, and reporting of the [REDACTED] Platform quarterly user satisfaction survey
• Maintain a consistent measurement framework to track satisfaction and sentiment over time
• Evaluate satisfaction across Platform products, services, and key aspects of the user experience
• Analyze survey results by relevant user groups, products, services, or experience areas to identify meaningful trends
• Collaborate with Product Managers, Engineers, Designers, Analytics, Platform Support, and government stakeholders
• Support product strategy, roadmaps, and investment decisions with evidence-based research

🎯 Requirements

• U.S. Citizen or Permanent Resident (Required)
• Ability to obtain and maintain a Public Trust clearance
• Bachelors Degree
• 5+ years’ experience as a UX Researcher
• Experience conducting user experience research for digital products, software platforms, developer tools, or enterprise technology
• Strong experience with qualitative research methods including interviews, usability testing, contextual inquiry, and thematic analysis
• Experience designing, administering, and analyzing user satisfaction surveys
• Experience synthesizing qualitative and quantitative data into actionable product recommendations
• Ability to identify patterns and insights across large amounts of user feedback
• Experience translating research findings into recommendations that inform product strategy and prioritization
• Strong understanding of human-centered design and user-centered product development
• Experience collaborating closely with Product Managers, Designers, Engineers, and other technical stakeholders
• Strong written, verbal, facilitation, and presentation skills
• Ability to communicate research findings effectively to both technical and non-technical audiences
• Experience managing multiple research efforts and stakeholder needs simultaneously
• Must have reliable internet service that allows for effective telecommuting

🏖️ Benefits

• Medical, Dental, and Vision
• Health Saving Account (when enrolled in eligible plan) with Company contribution
• Company paid Life, Accidental Death, Short-term & Long-term Disability
• Voluntary Accident, Hospital Indemnity, & Critical Care Insurance
• Voluntary Medical & Dependent Care Flexible Spending Accounts
• Accrued Paid Time Off & Company Paid Holidays
• 401(k) Retirement Plan with Company match

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