UX Researcher – Rapid Research

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📋 Description

• Plan and execute user experience research to understand customer needs, evaluate experiences, and inform product decisions
• Manage research engagements from intake and study planning through participant recruitment, execution, analysis, and presentation of actionable insights
• Conduct rapid research, usability testing, early concept evaluation, customer journey research, and mixed-methods studies
• Create research plans and roadmaps for product and feature areas
• Define research problems, objectives, success criteria, and methodologies
• Guide multi-person research efforts and coordinate cross-functional research activities
• Conduct discovery of existing research and customer data
• Research customer needs, behaviors, motivations, journeys, adoption, and retention
• Develop customer profiles and audience understanding
• Develop recruitment strategies, screeners, participant criteria, communications, and research instruments
• Recruit and coordinate research participants and assist with larger-scale research events
• Analyze qualitative and quantitative data to identify patterns, themes, and actionable insights
• Synthesize findings into recommendations influencing product direction and experience design
• Create research presentations using data, customer stories, and evidence
• Develop industry and vertical trend insights
• Partner with product management, design, engineering, and other disciplines
• Establish UX goals, signals, metrics, and success criteria; educate and mentor cross-functional partners
• Provide research templates, question libraries, screeners, discussion guides, and other tools
• Apply privacy, accessibility, and security practices throughout research
• Remove personally identifiable information and apply sensitivity labels and access controls
• Follow approved secure tools and processes for research data collection, storage, recordings, and datasets

🎯 Requirements

• Bachelor's degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or a related field and 2+ years of User Experience Research experience; OR
• Master's degree in one of the above or a related field and 1+ year of User Experience Research experience; OR
• Equivalent combination of education and experience
• 4+ years of experience conducting usability testing
• 4+ years of experience screening and recruiting research participants
• 5+ years of experience writing and reporting research insights
• Experience with qualitative and quantitative research methodologies
• Experience conducting research that informs product direction and user experience design
• Strong analytical and problem-solving skills with the ability to synthesize research data into actionable insights
• Strong written, verbal, and presentation skills
• Ability to collaborate effectively with product, design, engineering, and other cross-functional stakeholders
• Experience managing research projects from planning through execution and delivery of findings
• Ability to clearly communicate research findings and recommendations to stakeholders

🏖️ Benefits

• Medical, dental, and vision coverage
• Flexible Spending Account (FSA)
• 401(k) retirement plan
• Competitive paid time off
• Parental leave
• Professional growth and development opportunities

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