UX Researcher, Qualitative

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📋 Description

• Establish and lead a repeatable qualitative research cadence covering intake, prioritization, study design, fieldwork, synthesis, and readout
• Manage qualitative research studies to consistent quality and deadlines in partnership with Design and Product
• Build and test participant outreach channels and partner with clinic and operations teams to improve access
• Own and expand the reusable qualitative research toolkit, including guides, consent, recruitment paths, and a repository
• Partner with designers to turn clinic shadowing into shared generative methods and reusable insights
• Propose practical, privacy-protective AI norms for interview notes, synthesis, and recruitment support
• Partner with quantitative UX research to connect behavioral data with generative insights and sharpen measurement hypotheses
• Lead generative research into patient goals, decisions, confusion, and concerns across the [REDACTED] journey
• Design and moderate interviews, contextual research, and other discovery methods for sensitive health decisions
• Synthesize findings into personas, opportunity areas, journey frames, decision maps, and prioritized insights
• Inform how findings and risk are explained to patients
• Plan and conduct research with sound judgment regarding privacy, consent, emotional load, HIPAA, IRB, and compliance
• Identify research requests that could overreach, bias participants, or undermine long-term trust
• Translate ambiguous product and experience questions into generative research questions and appropriate qualitative methods
• Explain the goals, barriers, and mental models behind patient behavior and propose actionable experience changes
• Bring findings into roadmap and design discussions early enough to influence direction
• Document and socialize qualitative learning across teams

🎯 Requirements

• 2+ years of hands-on qualitative or UX research in a product, service, or applied research setting
• End-to-end ownership of generative studies, including planning, recruitment, moderation, synthesis, and storytelling
• Experience building or testing recruitment and outreach channels
• Evidence of improving how a team conducts research, such as cadence, guides, recruitment, or a light repository, while working cross-functionally
• Legally authorized to work in the United States at the time of hire
• Must not require employer sponsorship for a work visa, currently or in the future
• Preference for candidates physically located near an existing [REDACTED] clinic
• Successful candidates must undergo a background check

🏖️ Benefits

• An avenue to make a positive impact on people's lives and their health
• Free, whole-body scans for each team member
• Growth opportunities and career development
• Weekly team gatherings to connect, share, and socialize
• Flexible vacation policy
• 401(k) retirement savings plan with pre-tax contributions; no company matching contributions currently offered

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