UX Researcher – Mixed Methods

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📋 Description

• Conduct UX research, primarily usability and quality-validation testing
• Maintain the social and technical systems that make research repeatable and scalable
• Report to the design manager and collaborate with the current UX researcher, product designers, product managers, and engineers
• Handle a backlog of studies, initially focusing heavily on one large ongoing project
• Grow toward owning research direction for one or more product areas with increasing autonomy
• Own the full study lifecycle from recruiting and scoping through analysis, communicating results, and identifying and collaborating on opportunities
• Evaluate shipped features and validate design assumptions
• Coach designers and PMs through study design, result interpretation, and next steps
• Build reusable research enablement assets, templates, reference guides, skills, and workflows
• Maintain and improve the research library, including documentation, tags, project organization, and findability
• Manage and maintain the research tool stack and supporting resources
• Review continuous feedback and ensure issues and friction points are tracked by relevant EPD pods
• Manage the participant panel, invitations, list quality, and project cleanup
• Process study compensation, file receipts, and track study budget utilization
• Handle vendor renewals and procurement coordination with legal, finance, and the senior researcher

🎯 Requirements

• 5+ years of experience in UX research or a related applied research field
• Strong usability testing skills across qualitative and experimental approaches
• Proficiency with survey design
• Ability to learn and deploy higher-precision quantitative methods as needed
• Solid grounding in structured and semi-structured qualitative interviewing
• Mixed-methods fluency across qualitative and quantitative approaches
• Clear, effective communication and ability to tailor research findings for different audiences
• Ability to advocate for insights in cross-functional settings
• Experience independently managing research logistics, including recruiting, scheduling, compensation, and study operations
• Experience working in developer tooling, enterprise, security, or networking

🏖️ Benefits

• An inclusive, flexible environment where you can be your authentic self
• Competitive total compensation package including base salary and equity incentive plan
• Comprehensive group benefits with no waiting period, including health, vision, and dental coverage for you and your family
• Remote-first work environment with virtual and in-person social events
• Corporate co-working program
• Employer-funded retirement contributions matching employee contributions dollar-for-dollar, up to 0.75% of eligible compensation annually
• Annual company retreat and team off-sites
• $1500 USD annually for professional development
• Mentorship, coaching, and internal promotion opportunities
• Flexible paid time off program
• Company-owned laptop (Mac or PC)
• Monthly home internet reimbursement
• $500 USD home office/workstation customization allowance
• Paid parental leave top-ups: 20 weeks for birthing parents and 16 weeks for non-birthing parents

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