UX Researcher II

Job Description

UX Researcher II

About Us:

At [REDACTED], our mission is simple — to create safer roads for our families and yours. As leaders in the heavy-duty repair industry, we power shops with technology that helps them run smarter and more efficiently. As an AI-First company, we invite artificial intelligence to eliminate friction, spark innovation, and drive efficiencies in every conversation— for our teams and our customers.

Position Overview:

As we evolve our platform into a system of intelligence, we're seeking a UX Researcher II to bring rigor, structure, and insight into how we understand our customers and validate our product decisions. In this role, you will be responsible for establishing and running core research practices, partnering closely with Product Design, Product Management, and Engineering to ensure we are solving the right problems for the right customers. You will help the team move beyond assumptions by delivering actionable qualitative and quantitative insights, especially as we launch new AI-powered capabilities and expand into new customer segments and industries. This role is ideal for a researcher who is hands-on, comfortable leading and operating in ambiguity, and excited to help build foundational research practices in a growing product organization.

Primary Duties & Responsibilities:

• Plan and conduct qualitative and quantitative research to inform product strategy, roadmap decisions, and design execution
• Establish and maintain a regular cadence of customer research, including user interviews, usability testing, focus groups with our Customer Advisory Board (CAB) and survey-based research
• Own and evolve [REDACTED]'s Customer Advisory Board (CAB) program, including segmenting customers (small, mid-market, en…