UX Researcher

• [REDACTED] is looking for a mid-level UX Researcher to join our Product Design team working hybrid in Denver, Colorado OR Seattle, Washington
• In this critical role, you'll uncover customer needs, problems, and opportunities through rigorous user research — and help make [REDACTED] a more research-driven company
• This is a hands-on, craft-forward research role for someone who leads with empathy and partners closely with designers, product managers, and cross-functional teams
• You'll work at both the strategic and tactical levels, shaping product decisions and championing the voice of the customer across the organization. You bring enough experience to run research independently, while remaining curious, collaborative, and eager to grow
• Design and run qualitative and quantitative research studies — user interviews, usability tests, surveys, concept tests, ethnography and more — selecting the right methodology for each question
• Work at both strategic (generative, foundational) and tactical (evaluative, iterative) levels to support product discovery and delivery
• Conduct both moderated and unmoderated studies, in-person and remote, adapting your approach to team needs and research goals
• Proactively identify high-value research opportunities across multiple product spaces, even when not explicitly asked
• Analyze findings and synthesize them into clear, actionable insights — communicated in formats accessible to diverse audiences, from designers to executives
• Create compelling deliverables such as research reports, personas, journey maps, and highlight reels that bring the user's perspective to life
• Incorporate behavioral data, usage analytics, industry insights, and other signals from [REDACTED]'s broader data and insights ecosystem to enrich and triangulate your research
• Present findings and recommendations confidently, adapting your communication style to fit the room
• Work closely with UX designers, product managers, and the Head of UX to integrate research into the product development process from discovery through delivery
• Build strong relationships with cross-functional partners, becoming a trusted resource for teams who want to understand their customers better
• Help foster a research-informed culture at [REDACTED] by sharing findings broadly, encouraging curiosity, and making it easy for others to engage with user insights
• Collaborate with fellow researchers and designers in team rituals (critiques, reviews, standups) that raise the collective quality of the team's work
• Understand the goals behind the work; not just the research request. Connect your studies to business outcomes and user needs
• Manage your own research projects from planning through readout with minimal supervision, communicating timelines and escalating blockers proactively
• Regularly use AI tools to improve the speed and quality of research work — applying them independently to tasks like transcript analysis, survey synthesis, and screener development while using sound judgment to ensure outputs remain accurate and unbiased
• Look for patterns and opportunities beyond individual requests; suggest improvements to team processes, templates, and research practices

Benefits

• Remote/hybrid flexibility
• Wellness allowance
• Parental leave
• Career development paths
• Stock purchase program
• Immediate 401(k) matching
• Mental health support
• FSA/HSA options
• Life insurance
• 20 days PTO from day one, plus 10 paid holidays annually
• Leadership training, mentorship programs, education reimbursement & industry certifications
• Performance bonuses & annual merit increases
• Premium health coverage, plus dental & vision