UX Researcher (Content Design)

About [REDACTED]

For more than 100 years, [REDACTED] has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, [REDACTED] is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At [REDACTED], we make work, work. Learn more about us at [REDACTED].

Overview:

The User Experience Researcher (Content Design) plays a key role in improving how users interact with product documentation, including user guides, manuals, videos, and illustrated sheets. This role focuses on understanding user needs, conducting research, and translating insights into meaningful content improvements that enhance the overall user experience. You will collaborate with content development teams and stakeholders to ensure content is clear, intuitive, and aligned with user expectations.

Why Join This Team:

• Be part of a UX team focused on innovation and user-centered design
• Influence how users interact with product documentation and learning materials
• Collaborate with writers, illustrators, videographers, and cross-functional teams
• Gain exposure to user research methodologies and content design practices
• Contribute directly to improving customer satisfaction and product usability

What You Will Do:

• Conduct user research through interviews, usability testing, and feedback analysis
• Identify user goals, pain points, and content gaps
• Partner with Content Development teams to improve user guides, manuals, videos, and instructional content
• Validate content through usability testing and user feedback
• Present research findings, insights, and recommendations to stakeholders
• Transform complex research data into clear and actionable recommendations
• Collaborate with stakeholders to align goals, priorities, and timelines
• Balance user needs, business goals, and stakeholder requirements to drive informed decisions

What You Need to Succeed:

• Bachelor’s degree in IT, Computer Science, Engineering, Psychology, or a related field, or equivalent experience
• Strong interest in User Experience (UX), Content Design, or Human-Computer Interaction (HCI)
• Knowledge or exposure to user research methods such as interviews, surveys, and usability testing
• Strong critical thinking and problem-solving skills
• Excellent communication and presentation abilities
• Ability to simplify complex information into user-friendly content
• Strong attention to detail and ability to manage multiple priorities
• Collaborative mindset and willingness to work with diverse teams

How We Set You Up for Success:

• Structured onboarding and exposure to UX research and content design practices
• Opportunities to collaborate with experienced UX and content professionals
• Hands-on experience conducting user research and usability testing
• Cross-functional exposure to product, content, and business teams
• Ongoing learning and development opportunities to strengthen UX research skills