UX Researcher – Consumer Experience

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📋 Description

• Plan and conduct generative and evaluative research to inform product strategy, design direction, and roadmap decisions
• Test consumer-facing concepts, prototypes, and product experiences across key user journeys
• Assess user understanding of key concepts and next steps
• Conduct usability testing, concept testing, interviews, and mixed-methods research
• Support research with end users of the experience, as well as stakeholders and partner-referred populations connected to how the experience is delivered
• Help identify barriers to trust, comprehension, completion, engagement, retention, and willingness to return over time
• Partner with Product Design and Product Management to clarify research questions, shape study plans, and translate findings into product decisions
• Work with Clinical and Compliance stakeholders to evaluate language, tone, health literacy, consent comprehension, and perceived credibility
• Synthesize findings into clear, actionable insights and recommendations
• Identify patterns across qualitative feedback, usability observations, engagement metrics, and product behavior data where available
• Contribute to research operations, including participant criteria, recruitment planning, interview logistics, consent processes, note-taking, synthesis, and documentation
• Help define success metrics for usability, comprehension, engagement, trust, accessibility, and long-term value
• Share findings in a way that helps cross functional groups align around user needs

🎯 Requirements

• 4+ years of UX research experience in digital products (preferred: healthcare, consumer health, life sciences, wellness, or similar)
• Experience conducting usability testing, concept testing, interviews, and mixed-methods user research
• Strong ability to turn ambiguous product questions into focused research plans
• Experience working closely with Product Design, Product Management, and Engineering in a fast-moving product development environment
• Ability to synthesize qualitative findings into clear themes, implications, and prioritized recommendations
• Strong communication and storytelling skills for cross-functional audiences
• Comfort researching experiences involving sensitive information, trust, consent, health data, or behavior change
• Experience evaluating comprehension, language clarity, and usability across different user confidence levels
• Familiarity with UX Research Testing tools such as Figma, Jira, Confluence, Maze, Zoom, or similar platforms
• Ability to balance rigor with speed and choose the right research approach for the decision at hand

🏖️ Benefits

• yearly target discretionary bonus
• equity
• health benefits
• unlimited PTO
• monthly flex day
• retirement plans

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