UX Researcher — Audience and Product Experience Research
About this role
Note on Communication: Excellent spoken and written English is essential. You will independently conduct in-depth interviews with American customers. You must be able to build rapport, pick up on nuance, ask neutral follow-up questions, and communicate findings clearly and concisely.
WHAT WE ARE LOOKING FOR
- Proven experience independently planning and executing end-to-end UX research that directly influenced product decisions and business outcomes.
- Strong portfolio or case studies demonstrating your personal, hands-on contribution across generative and evaluative studies.
- Mastery of in-depth customer interviewing, neutral moderation, switch interviews, and usability testing.
- Deep practical experience with frameworks such as Jobs to Be Done (JTBD) and [REDACTED] (Value Proposition Canvas, Test/Learning Cards).
- BIG BENEFIT: Analyst background or experience with product analytics tools (e.g. [REDACTED], [REDACTED], [REDACTED] etc)
- Exceptional listening and communication skills; adept at presenting actionable insights to executive leadership and mentoring junior teammates.
- AI-proeficient but not AI-dependent
Benefits & Perks
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