UX Research Manager | London, UK

Job Description

Who We Are

[REDACTED] is a leading independent user-experience (UX) research firm founded in 2004, helping enterprise product teams scale user research and turn customer insights into measurable product and business outcomes. The company serves major global clients and offers services across usability testing, accessibility, research ops, and multi-phase programs that support product strategy and digital transformation. [REDACTED] has an established presence in San Francisco and New York and secured a strategic growth investment from [REDACTED] in 2022.

Job Purpose

As a Research Manager, you will lead a globally distributed community of UX researchers based across countries such as India, Switzerland, and Korea, partnering with a variety of stakeholder teams within a major tech client. Topics may include emerging technologies, broad usage trends among segments, data security/privacy, new product development, and much more. The ideal candidate will be a UX Research Leader with experience and enthusiasm for both qualitative and quantitative research, who has a keen eye for the nuances required from each client team, and will work flexibly to make them a reality. You will partner closely with researchers to ensure they have the resources and capacity to both deliver exceptional insights to our clients and foster their career and professional development. You will ensure high-caliber client engagements through exceptional partnerships, research methods, insights, and deliverables.

Essential Functions

To ensure success in this role, you must be able to:

• Leverage existing knowledge, context, and all relationships (internal and external) to navigate challenges by developing creative and effective solutions
• Identify efficiencies and opport…