UX Research Expert, US – Remote

At [REDACTED], great things happen [REDACTED] our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years, our innovative drive has kept us a [REDACTED] [REDACTED] of our customers evolving needs. From advocating for seat belts, [REDACTED] bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

UXR at [REDACTED]

As part of a broader research team, which includes Market Research and Market Intelligence, we like to say [REDACTED] is here to revel the [REDACTED] of where to play and how to win. Specifically, UXR at [REDACTED] focuses on understanding user behavior, needs, motivations, abilities, and pain points for the purpose of innovating new features and products as well as improving existing product desirability and usability. As a result, this informs design [REDACTED].

Heres what you can expect from a UX career at [REDACTED]:

• Participate in a collaborative, fun and friendly remote team environment that values diversity, builds and trains individuals, and supports long-term career and skills growth.
• Contribute to large-scale digital systems and products that are used by millions of customers and have a meaningful impact on our business.
• Join a proven UX organization that is benefitting from high growth, demand, visibility and investment.
• [REDACTED] true user-centered design, supported by robust research and analytics capabilities.

At [REDACTED], youll help [REDACTED] and reinvent insurance and improve customers lives by helping designing products to support them in their moments of greatest need, and youll have fun along the way. Join our diverse team of creative problem solvers using our talents for good at work and in life.

Job Summary:

A UX Research Expert uses qualitative and quantitative methods to uncover users needs, behaviors, expectations, and motivations. They also uncover insights that guide the design and development of digital products, software applications, and end to end experiences. In this role, you will support teams across the product development lifecycle, designing and executing research that addresses the challenges faced by cross functional partners including designers, content designers, product managers, and engineers. Youll apply [REDACTED] centered design thinking to help teams tackle [REDACTED] business and customer problems, bringing strong research expertise and a commitment to translating insights into [REDACTED], actionable [REDACTED]. UX Research Experts are curious, collaborative, and comfortable working in fast paced agile or lean environments, helping teams [REDACTED] informed [REDACTED] grounded in data and user [REDACTED].

[REDACTED] leading research execution, the UX Research Expert also plays a key role in developing team capabilitiescoaching and guiding less [REDACTED] researchers, directing project work, and ensuring high quality research [REDACTED]. This mentorship and leadership are essential to elevating the impact and consistency of research across the organization.

Candidates should also be [REDACTED] to [REDACTED] their research philosophy and demonstrate awareness of [REDACTED] UX research methods and industry trends.

Key Responsibilities

• Act as research [REDACTED] by prioritizing projects that focus on meeting user needs and achieving business goals as well as building and nurturing strong relationships with stakeholders.
• Plan and conduct user research, employing the best mix of methods for the research questions that need to be addressed; methods include interviews, surveys, heuristic reviews, usability testing, etc.
• Analyze results and report back to your team with consumable, actionable insights and recommendations, aligning your team on the most important problems to solve and providing a forum to collaboratively turn insights into action.
• [REDACTED] a lean research [REDACTED] and strong partnership with cross-functional team members, making research effective and impactful [REDACTED] rapid product development processes.
• Be an [REDACTED] for our users, and help others do the same by bringing them into the research process
• [REDACTED] and upskill non-UX Research team members to learn and adopt UX Research skills.
• Work with designers, product managers, and other stakeholders to turn questions and assumptions into [REDACTED] research objectives.
• Continuously learn new skills and capabilities by monitoring consumer trends, attending workshops, and mentoring others (or being mentored) in UX design methodologies.
• Serve as Subject Matter Expert (SME) and resource for other research team members, actively determine and implement new processes, and ensure established processes are fol