UX/Product Researcher

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📋 Description

• Partner with Product and Design to identify high-value questions before solutions are defined.
• Conduct qualitative and quantitative research across customers, operators, providers, and patients.
• Build continuous relationships with users as an ongoing input into product development.
• Combine interviews, usability testing, surveys, product analytics, support feedback, customer conversations, and business context to understand user behavior.
• Identify unmet needs, inefficient workflows, emerging behaviors, and product strategy and roadmap opportunities.
• Turn ambiguous findings into insights, product opportunities, recommendations, and prioritization decisions.
• Challenge assumptions and distinguish requested features from underlying user problems.
• Design lightweight experiments and research approaches suited to uncertainty.
• Collaborate with designers from early concepts through prototypes and production experiences.
• Conduct usability testing and evaluate prototypes before launch.
• Evaluate shipped experiences and product outcomes after changes launch.
• Identify opportunities for AI and automation to improve healthcare workflows while preserving human judgment and control.
• Use AI-assisted research workflows while maintaining evidence quality, bias, privacy, and validity standards.
• Create journey maps, research reports, personas, frameworks, and other useful communication artifacts.
• Build systems making research insights accessible across Product, Design, Engineering, and the broader company.
• Help teams ground decisions in evidence and build fewer low-value products with greater confidence.

🎯 Requirements

• Proven experience in Product Research, UX Research, User Research, or a similar role within a digital product organization.
• Strong track record of addressing ambiguous product questions, determining needed evidence, gathering it efficiently, and influencing meaningful product decisions.
• Experience with qualitative research methods including user interviews, usability testing, contextual inquiry, and concept testing.
• Experience using quantitative signals such as surveys, product analytics, experiments, or behavioral data alongside qualitative research.
• Strong analytical thinking and ability to distinguish meaningful patterns from noise.
• Excellent synthesis skills for turning messy information into clear understanding.
• Strong product judgment and understanding of connections between research, product strategy, design, engineering constraints, and business outcomes.
• Ability to communicate research findings clearly and persuasively to designers, engineers, product managers, executives, and other stakeholders.
• Comfort working in a fast-moving environment with ambiguous questions and uncertain methodologies.
• Pragmatic approach to selecting rigorous or lightweight research methods appropriately.
• Experience collaborating closely with Product and Design throughout discovery, development, and post-launch evaluation.
• Comfort using modern AI tools to accelerate research workflows while maintaining critical thinking and independent judgment.
• Curiosity about how AI is changing user behavior, software interfaces, and product design and development.
• Nice to have: experience with B2B SaaS, healthcare, telehealth, fintech, marketplaces, or other complex software platforms.
• Nice to have: experience researching products with multiple user types or marketplace sides.
• Nice to have: experience with product analytics and behavioral data.
• Nice to have: experience conducting research in regulated or privacy-sensitive environments.
• Nice to have: experience researching AI-powered products, automation, or human-AI collaboration workflows.
• Nice to have: experience establishing research practices, repositories, or continuous discovery programs.

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