UX Lead

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📋 Description

• Plan, recruit, and conduct in-depth qualitative research, including interviews, contextual inquiry, and usability testing, with professional Risk Managers
• Map complex workflows, workarounds, decision points, and failure points
• Synthesize findings into documented user segments, contexts, and prioritized journeys
• Create high-fidelity information architecture, interaction models, and realistic interactive prototypes using [REDACTED] or equivalent tools
• Include edge cases and complex states in prototypes
• Conduct multi-iteration testing with representative risk professionals
• Validate concepts, refine workflows, and document implementation rationale
• Serve as an autonomous thought partner across product, engineering, and domain experts
• Challenge existing assumptions and propose evidence-based product structures
• Partner directly with Product Managers and engineers through the build phase
• Thoroughly document findings and decisions for technical execution

🎯 Requirements

• 5 to 10+ years of relevant hands-on experience in UX research and interactive product design (typically 7–12 years target range)
• Proven track record of personally planning, executing, and synthesizing qualitative research with specialist or professional users performing complex tasks
• Strong systems-thinking capability with experience designing for dense data environments, multi-step decisions, and high-consequence workflows
• Demonstrated expertise in building complex, data-heavy interactive prototypes from scratch
• Clear portfolio evidence showing how user research directly transformed a design iteration and led to a successfully implemented product outcome
• Experience working side-by-side with Product Managers and software engineers through to production build
• Fluent, professional spoken and written English skills to interview international users and present clear findings to a distributed team
• Based in Indonesia and available for a full-time, 6-month fixed-term contract (PKWT)
• Experience in risk management, fraud detection, financial crime, AML/KYC, cybersecurity, compliance, or expert-user B2B SaaS
• Background in trading platforms, banking, payments, or complex data analytics tools

🏖️ Benefits

• 6-month fixed-term contract (PKWT)
• Competitive monthly salary aligned with candidate experience and standard local employment benefits
• High-impact autonomy leading a defined transformation mandate without management overhead or generic production tickets

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