UX Designer

• Join one of Australia and New Zealand’s leading payment experience companies, part of the [REDACTED]
• Ensure a comprehensive and seamless CX across our Merchant, Gifting, and Payment products
• Permanent, full time position, with flexibility to WFH

About [REDACTED]

[REDACTED] is one of Australia and New Zealand’s leading payment experience companies.

We unlock the untapped potential of payments to help complex businesses simplify their operations and accelerate growth. At the same time, we enhance customer experiences and keep them safe from fraud.

Founded within the [REDACTED], we’re Australia’s largest non-bank payments provider. We process over 1.55bn transactions and over $85bn in volumes each year, servicing over 25m customers in-store and 27m customers online – every week.

As we grow, we're committed to building payment experiences and move businesses beyond payments.

We’re looking for people capable of driving innovation and transformation in an industry ready for disruption.

Shaping the future of payments takes innovation and collaboration, and together, we’ll make it a reality.

About the Role

The UX Designer will be an integral part of Team Customer, contributing their design expertise to various squads and projects. The primary focus of this role is to ensure a comprehensive and seamless customer experience across our Merchant, Gifting, and Payment products, catering to both our Merchant customers and their end-user consumers. The ideal candidate will possess a deep understanding of design-thinking methodologies, employing a range of tools and techniques to conduct customer and team research, develop user experience designs, and produce final design assets. Moreover, they will ensure that all design efforts align with our strategic business objectives.

You will be responsible for shaping the user experience across our digital products and platforms. You will work closely and collaborate with cross-functional teams, including product managers, developers, and marketing to translate user needs and business goals into intuitive and engaging user experiences.

Core responsibilities:

• Drive improvements to enhance experiences for [REDACTED] merchants and our customers.
• Conduct research and experiments to continually explore, test and learn insights that improve our overall experience and customer engagement.
• Take a strategic, customer-first approach to everything you do. Work as part of the team to understand, monitor and then deliver solutions that increase positive customer sentiment aligned to our business outcomes.
• Be a champion for the customer in every conversation you engage in. Whilst partnering with cross functional stakeholder groups across [REDACTED].
• Ensure the scope, interactions and end to end experience of the digital products are satisfying customer needs by working across product, technology, analytics, UI, content, marketing, Site Ops teams.
• Ensure the optimal implementation of the product by ensuring the UX customer centric methodology approach is well thought out and considered.
• Be the custodian of our digital experience guidelines and ensure projects are delivered on time and effectively.

What you’ll bring

• Collaborative attitude and experience working in an agile delivery environment
• Has evidence in your portfolio of delivering large complex work within an enterprise environment
• Is a developing and maturing Design Thinking Framework mindset, methods and approaches and has actively led this through their work
• Can confidently communicate, facilitate and articulate their direction, vision with ease among many levels of the business
• Has led, discovery experience work both generatively and feature level evaluation

What you’ll experience

We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!

• Team discounts across our range of [REDACTED] brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network
• A progressive and flexible ‘work from anywhere' policy that gives you the opportunity to harmonise work, life and your wellbeing
• Parental Leave provisions and various leave types, including but not limited to Study Leave and Sports Representation Leave

We are [REDACTED]

We are [REDACTED]. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at [REDACTED]

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential. We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

See how we’re creating better experiences together, for a better tomorrow

Discover more opportunities with [REDACTED]