UX Designer, Service Experience

As part of [REDACTED]'s UX Design & Research team, you will work closely and collaboratively with your product and development partners to create outstanding experiences for our internal operations team

What you will be doing

Design and ship impactful products

• Collaborate with your product partners to explore ways to deliver new features while meeting the team's business objectives

• Create workflows, wireframes and high-fidelity designs that capture possible solutions to product requirements

• Draw sketches, illustrations and storyboards to represent complementary dimensions of the experience you envision

• Conduct User Research to understand both the patients and the providers' experience and identify friction points and areas of improvement

• Support your engineering partners throughout the development lifecycle to ensure a smooth and timely delivery of features

Elevate [REDACTED] Design Practice

• Jointly define the quantitative and qualitative metrics used to assess the quality of design deliverables and guide further iterations

• Grow [REDACTED] Design System by creating new components

• Refine the processes that drive our work to establish [REDACTED] Design Team as a reliable and predictable partner to our stakeholders

We want to hear from you if you have

• 3+ years professional experience in UI/UX Design

• A portfolio showcasing 2-3 projects you are particularly proud of

• Contributed to and used Design Systems at scale

• Experience designing complex enterprise applications

• A passion for the design craft that drives you to produce refined deliverables

• Collaborated closely with Product Managers and Software Developers throughout the product development lifecycle.

• Experience in healthcare or bio-tech - a plus

• Conducted Use…