UX Designer – Retail & Operational Systems

Job Description

Job Title: UX Designer – Retail & Operational Systems

Location: 100% Remote, Canada Experience: 4+ Years Employment Type: Full Time Rate: $60k CAD to $70k CAD

Role Summary: [REDACTED] is looking for a UX Designer to lead the design of intuitive, efficient, and highly usable in-store technology interfaces supporting frontline retail and financial operations. This role focuses on optimizing Team Member interactions with transactional systems used in fast-paced, compliance-driven store environments. The selected candidate will drive workflow efficiency, accuracy, and usability across critical retail and financial processes while balancing operational realities, regulatory requirements, and technical constraints.

Key Responsibilities

• Observe in-store Team Member workflows to identify friction, workarounds, training gaps, and adoption barriers
• Lead UX design for high-frequency, compliance-driven retail and financial transactions
• Architect workflows for item intake, pricing, customer profiles, loyalty enrollment, inventory management, loan processing, payments, and fraud mitigation
• Design UI logic focused on data accuracy, keyboard-first and mobile navigation, validation, and error prevention
• Collaborate with product, engineering, operations, risk, compliance, and legal teams to align on business rules and disclosures
• Create wireframes, interactive prototypes, and annotated design specifications for transactional systems
• Deliver pixel-perfect, production-ready UI designs balancing usability and visual polish
• Validate designs through usability testing, workshops, and iterative reviews
• Identify opportunities to reduce keystrokes, shorten learning curves, streamline flows, and minimize operation…