UX Designer – Retail & Operational Systems

Job Description

Job Title: UX Designer – Retail & Operational Systems

Location: 100% Remote, Canada
Experience: 4+ Years
Employment Type: Full Time
Rate: $60k CAD to $70k CAD

Role Summary: [REDACTED] is looking for a UX Designer to lead the design of intuitive, efficient, and highly usable in-store technology interfaces supporting frontline retail and financial operations. This role focuses on optimizing Team Member interactions with transactional systems used in fast-paced, compliance-driven store environments. The selected candidate will drive workflow efficiency, accuracy, and usability across critical retail and financial processes while balancing operational realities, regulatory requirements, and technical constraints.

Key Responsibilities

• Observe in-store Team Member workflows to identify friction, workarounds, training gaps, and adoption barriers
• Lead UX design for high-frequency, compliance-driven retail and financial transactions
• Architect workflows for item intake, pricing, customer profiles, loyalty enrollment, inventory management, loan processing, payments, and fraud mitigation
• Design UI logic focused on data accuracy, keyboard-first and mobile navigation, validation, and error prevention
• Collaborate with product, engineering, operations, risk, compliance, and legal teams to align on business rules and disclosures
• Create wireframes, interactive prototypes, and annotated design specifications for transactional systems
• Deliver pixel-perfect, production-ready UI designs balancing usability and visual polish
• Validate designs through usability testing, workshops, and iterative reviews
• Identify opportunities to reduce keystrokes, shorten learning curves, streamline flows, and minimize operational errors
• Contribute to and evolve design systems with components optimized for operational workflows
• Apply AI-assisted design tools to accelerate prototyping and iteration while maintaining design quality

Must-Have Skills

• 4+ years of UX/UI design experience focused on operational workflows, internal tools, or transaction processing systems
• Strong expertise in information architecture, form design, workflow optimization, and conditional logic
• Hands-on experience designing and maintaining design systems and component libraries
• Advanced visual design skills with attention to typography, color, spacing, and hierarchy
• Proven ability to translate regulatory and compliance requirements into clean, usable UI flows
• Proficiency with Figma, including Figma AI features and Figma Make
• Strong collaboration skills across engineering, product, operations, and compliance teams
• Clear communication of design rationale to technical teams and leadership
• Curiosity and adaptability toward emerging design technologies and AI-assisted workflows
• Bilingual proficiency in English and Spanish

Nice-to-Have Skills

• Experience with item valuation, customer onboarding, identity verification, loyalty programs, or payment capture systems
• Background designing task-oriented interfaces for non-desk users in high-volume retail environments
• Experience with AI-assisted prototyping tools such as Claude Code, Cursor, or Figma AI
• Understanding of stateful prototyping, including focus states, transitions, loading states, and interaction sequences
• Experience with prompt engineering for design workflows
• Familiarity with voice, conversational, or multimodal interface patterns
• Exposure to AI-assisted features with trust, transparency, and override mechanisms
• Understanding of computer vision interfaces for retail or checkout use cases
• Portfolio demonstrating AI-assisted design iterations and workflow evolution

Apply now, or share your resume with salary expectations at [REDACTED].

Thank you for considering a career with us. Our Talent Acquisition team carefully reviews every application, and if there is a strong match, we will reach out to discuss role details, compensation, benefits, and next steps. While we may not be able to respond to every applicant, we truly appreciate your time and interest.

About [REDACTED]: [REDACTED] Technologies is a trusted partner for future-ready software consulting, enabling Fortune 500 enterprises to accelerate digital transformation. Our global engineering teams deliver impactful, scalable solutions while working directly on long-term initiatives for some of the world's most admired brands.

Equal Opportunity Statement: [REDACTED] is an equal opportunity employer committed to fostering an inclusive and respectful workplace. We celebrate diversity and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or background. Innovation thrives when everyone feels empowered to contribute.

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