UX Designer

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📋 Description

• Lead user experience strategy and design direction for AI-enabled products, tools, platforms, and workflows
• Design experiences for Generative AI platforms, conversational AI tools, agentic AI systems, copilots, chat-based interfaces, recommendation tools, and workflow automation solutions
• Partner with AI architects, engineers, product owners, business leaders, and end users to translate AI capabilities into practical user-centered designs
• Develop user journeys, personas, service blueprints, wireframes, prototypes, interaction models, and usability flows
• Design conversational and prompt-based experiences, including prompts, interaction patterns, response flows, escalation paths, feedback loops, and human-in-the-loop reviews
• Conduct user research, stakeholder interviews, usability testing, journey mapping, and feedback sessions
• Collaborate with data, analytics, engineering, and platform teams on AI experience design
• Support enterprise AI governance experiences involving consent, disclosure, confidence indicators, explainability, exception handling, auditability, and user feedback
• Create design standards, reusable interaction patterns, and UX best practices for enterprise AI solutions
• Partner with change management, communications, training, and business readiness teams to support adoption and rollout
• Evaluate AI experiences using usability outcomes, adoption metrics, user satisfaction, task completion, productivity impact, and feedback trends
• Provide design guidance, coaching, and thought leadership to product teams, delivery teams, and business stakeholders
• Contribute to enterprise AI design standards, product strategy, tooling, and governance practices
• Support workshops, discovery sessions, design reviews, and stakeholder presentations
• Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in User Experience Design, Human-Computer Interaction, Product Design, Interaction Design, Cognitive Science, Psychology, Computer Science, Information Systems, or a related field from an accredited college or university required
• Seven (7) years of related experience in user experience design, product design, digital experience strategy, or human-centered design required
• At least three (3) years supporting AI-enabled products, enterprise platforms, digital transformation initiatives, conversational interfaces, automation tools, or complex workflow design required
• Experience designing user experiences for Generative AI, conversational AI, copilots, workflow automation, decision-support tools, enterprise software, or data-driven platforms strongly preferred
• Experience working in complex corporate environments with cross-functional teams preferred
• Equivalent combination of education and experience may be considered
• Strong ability to translate complex AI, data, and technical concepts into clear, intuitive, and user-centered digital experiences
• Advanced knowledge of UX design methods, including user research, journey mapping, service design, wireframing, prototyping, usability testing, accessibility, and design systems
• Demonstrated understanding of human-AI interaction principles, including explainability, trust, transparency, user control, ethical AI use, feedback loops, and human-in-the-loop design
• Experience designing conversational interfaces, chat-based experiences, prompt flows, AI-assisted workflows, decision-support experiences, or intelligent automation tools
• Proficiency with Figma, FigJam, Miro, Adobe Creative Suite, or similar platforms
• Strong understanding of product development lifecycles, agile delivery practices, enterprise technology environments, and cross-functional delivery models
• Ability to partner effectively with AI architects, data scientists, software engineers, product owners, business stakeholders, and change management teams
• Strong communication, facilitation, storytelling, and presentation skills
• Ability to balance user needs, business objectives, technical feasibility, governance requirements, and operational constraints
• Knowledge of accessibility standards and inclusive design principles
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
• Ability to handle multiple priorities simultaneously and meet deadlines
• Travel as required

🏖️ Benefits

• Work-life balance
• Reasonable accommodations when applicable and appropriate
• Equal Opportunity Employer
• Drug-Free Workplace

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