UX Designer

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

📋 Description

• Lead client-facing discovery and UX strategy engagements, including stakeholder interviews, requirements gathering, audience and journey analysis, heuristic reviews, competitive analysis, and experience audits
• Translate business goals, user needs, content requirements, analytics, SEO considerations, and technical constraints into clear UX recommendations
• Define information architecture, user journeys, functional requirements, sitemap structures, wireframes, prototypes, and experience principles
• Present strategic recommendations and build alignment among client and internal stakeholders
• Ensure UX recommendations support conversion, accessibility, usability, content findability, and broader digital experience strategy
• Provide conversion rate optimization recommendations, outline variant hypotheses, run A/B tests, and report results
• Own UX workstreams from discovery through design handoff
• Act as the UX point of contact for assigned clients, managing expectations, facilitating working sessions, and handling feedback
• Partner with project management, strategy, content, SEO, visual design, development, analytics, and account leadership
• Identify risks, dependencies, and open decisions and provide recommendations to keep projects moving
• Review work for quality, consistency, accessibility, usability, and alignment with approved strategy
• Support handoff to visual design, development, QA, and launch by documenting requirements, decisions, flows, and interaction details
• Collaborate across [REDACTED]’s global Digital Experience team in the US, UK, and Vietnam
• Contribute to reusable frameworks, templates, playbooks, and documentation
• Represent UX/UI in planning, scope development, estimation, new business, and client growth conversations
• Stay current with UX practices, accessibility standards, AI-enabled experiences, search behavior, personalization, analytics, and digital platforms
• Improve UX methods, tools, deliverables, and client offerings
• Use AI and automation thoughtfully for research, synthesis, iteration, documentation, and quality review
• Maintain project documentation, timekeeping, status updates, and administrative records
• Participate in meetings, training, knowledge-sharing, recruitment, and agency-wide initiatives

🎯 Requirements

• Typically, 5+ years of professional experience in UX, particularly for websites in complex B2B spaces
• Demonstrated experience leading client-facing UX strategy and delivery for websites, digital platforms, applications, or other complex digital experiences
• Experience leading discovery, requirements definition, information architecture, journey mapping, wireframing, prototyping, and design handoff
• Experience working in an agency, consultancy, product organization, or other environment with multiple stakeholders and competing priorities
• Experience managing client relationships, facilitating workshops, presenting recommendations, and guiding decisions at senior levels
• Experience collaborating with distributed, cross-functional, and international teams
• Strong command of UX strategy, user-centered design, information architecture, interaction design, and responsive digital experience principles
• Understanding of conversion rate optimization principles and ability to provide recommendations, variant recommendations and run A/B testing programs
• Proficiency with Figma and related tools for wireframing, prototyping, documentation, and collaborative review
• Ability to turn ambiguous business and user problems into structured recommendations, requirements, and deliverables
• Working knowledge of accessibility, usability testing, analytics-informed UX, SEO, content strategy, design systems, and web development considerations
• Ability to manage multiple client engagements and deadlines
• Comfortable working within tight timelines and juggling multiple clients in different industries
• Desirable: experience with B2B, enterprise, or complex multi-market digital experiences
• Desirable: experience with usability testing, accessibility audits, CRO, personalization, or website analytics
• Desirable: familiarity with Sitecore, Adobe Experience Manager, WordPress, HubSpot, or other enterprise CMS platforms
• Desirable: experience with design systems, component libraries, modular content models, or composable architectures
• Desirable: experience applying AI tools to research, synthesis, prototyping, content, or experience optimization
• Desirable: relevant UX, accessibility, or research certification

🏖️ Benefits

• Competitive reward and pay aligned to local market practices
• Continuous Performance Management with regular feedback and coaching
• Flexible working arrangements
• Plentiful paid time off
• Ongoing training and learning programmes
• Social and team-building events
• Length-of-service and life-milestone recognition
• [REDACTED] Gratitude ‘kudos’ recognition programme
• Family-friendly policies such as parental leave
• Access to wellbeing resources
• Employee resource groups supporting wellbeing, sustainability and culture
• Supportive, inclusive and rewarding work environment

Apply Now