UX Designer – Mid-Level – JPM Personal Investing

Behind every investment is a person with ambitions, motivations and values. While we know that every client is unique, they come to [REDACTED] Personal Investing for the same reason: our straightforward and transparent approach to investing, and the trust that 150 years of [REDACTED] heritage brings.

[REDACTED] Personal Investing offers award-winning investments, products and digital wealth management services to over 275,000 investors in the UK. We built the business with innovation as a core part of our ethos to give consumers the confidence and clarity to make informed investment decisions and achieve their financial goals.

As a UX designer at [REDACTED] Personal Investing, you will design end-to-end experiences spanning managed and self-managed investment products and wealth services. This will cover the full product, including onboarding, payments, affordability, risk, trading, UI, IA and more. You will translate complex investment and policy requirements into intuitive, accessible and data rich interfaces. You will do this by partnering with Product, Engineering, Research, Data/Analytics, Risk/Compliance and by applying our defining principles to deliver measurable, compliant outcomes.

Our UX design team is at the heart of this venture, focused on getting smart ideas into the hands of our clients. We're looking for people who have a curious mindset, thrive in collaborative teams and are passionate about client experience. By their nature, our people are problem defining, solution oriented, commercially savvy and have a head for fintech. We work in cross disciplinary teams to focus on specific products, projects and client journeys – and you'll have the opportunity to move between them.

Job responsibilities:

As a key member of the [REDACTED] Personal Investing product design team, your work and voice will have a far-reaching impact. You will:

• Lead end-to-end, multiplatform design projects from brief through launch, partnering with UX leadership for guidance.
• Translate problem statements into actionable design outcomes using marketing insights and client research.
• Apply and evolve our design system by defining patterns, tokens and components to ensure consistency and scalability.
• Plan and run user research and usability studies; build interactive prototypes to iterate and validate design solutions.
• Facilitate critiques and playback sessions, explaining trade-offs across usability, regulatory policy, engineering constraints and scope.
• Champion accessibility by meeting WCAG standards and annotating workflows to support assistive technologies.
• Collaborate with researchers, designers, technologists and business partners to craft client focused products and services.
• Align design decisions to product goals by demonstrating a clear understanding of business drivers and success metrics.
• Deliver high quality artefacts — user journeys, UX flows, prototypes and detailed UI designs — and support peers to achieve the same level.
• Partner with cross functional stakeholders to uncover opportunities that improve experiences and create client value.
• Promote and implement best practice methods and tools to drive design efficiency and effectiveness.
• Advocate for the client and help foster a shared, client centric mindset across the organisation.

Required qualifications, capabilities and skills:

• Strong portfolio demonstrating UX processes, such as process flows, sitemaps, wireframes, prototypes, user research, usability testing and other deliverables.
• Prior experience in managing a multiplatform product and a track record of solving complex design problems at scale.
• The team uses Figma - expert knowledge and interest in the latest updates is expected.
• A collaborative and openminded outlook, and a high degree of comfort working in a fast-paced environment.
• Creative and analytical skills to facilitate workshops and communicate insights that inspire design opportunities.
• Excellent interpersonal, written and verbal communication skills.
• Experience mentoring and encouraging an inclusive, empowering environment for other designers to do innovative and impactful work.

Preferred qualifications, capabilities and skills:

• Experience designing accessible and inclusive interfaces.
• Finance/regulated industry exposure; analytics/experimentation experience; motion/micro interaction skills.
• Understanding of applying WCAG 2.2 criteria in design, specifically testing comps, wireframes and prototypes for accessibility standards.

#ICBCareers

[REDACTED] is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.