UX Designer

We are seeking an experienced Lead UX Designer & AI Product Strategist to spearhead the modernization of complex enterprise financial and operational workflows. Operating at the intersection of enterprise service design, AI product strategy, and user experience architecture, you will lead the end-to-end transformation of high-volume financial cycles (contract execution, invoicing, cash application, and exception resolution).

In this senior advisory role, you will collaborate with cross-functional leadership-spanning Engineering, Data Science, and Operations-to design trustworthy, intelligent, and scalable workflows powered by autonomous AI agents.

Key Responsibilities

• End-to-End Workflow Optimization: Analyze existing enterprise process lifecycles, identify operational bottlenecks, and design streamlined human-AI collaborative workflows.
• AI Product Strategy & Feature Scoping: Define user-centered AI opportunities, balance innovation with operational control, and scope progressive MVPs for autonomous workflows.
• Agentic Evaluation & Feedback Loops: Establish continuous monitoring mechanisms and evaluation frameworks beyond baseline accuracy (including precision, recall, calibration, and robustness metrics).
• Human-in-the-Loop & Trust Design: Design confidence-based interfaces, exception handling patterns, and transparent AI explainability mechanisms to build operational trust.
• Data Governance & Ethical AI: Partner with data engineers to safeguard against dataset leakage, data drift, and historical bias, while ensuring compliance with regulatory frameworks (GDPR, EU AI Act).
• Visual Design & Systems Thinking: Maintain master-level visual craftsmanship across hierarchy, typography, and interactive components to expand enterprise design systems.
• Cross-Functional Leadership: Guide multi-disciplinary project teams, align key business stakeholders, and make strategic technical-experience trade-off decisions.

Core Competencies & Expected Mastery

• Service & Interaction Design Mastery in Visual Design, Typography, Complex Workflow Prototyping, and Enterprise Design Systems.
• AI Product Management Expertise in scoping AI MVPs, Human-in-the-Loop UX, confidence indicators, and model transparency.
• Evaluation & Metrics Strategy Proficiency in designing evaluation pipelines beyond accuracy (precision, recall, calibration, robustness, false positive impact).
• Data Strategy & Governance Deep understanding of data labeling, data drift, algorithmic bias mitigation, and compliance frameworks (GDPR, EU AI Act).
• Leadership & Advisory Demonstrated track record in cross-functional alignment, stakeholder management, and strategic decision-making.

[REDACTED] is acting as an Employment Business in relation to this vacancy.