UX Designer III

The Company

2025 [REDACTED] Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆

[REDACTED] is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.

Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.

Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, [REDACTED] has built a reputation as a trusted and mission-critical partner to utilities across North America.

We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.

Backed by strategic investment from [REDACTED] since 2023, and an exciting new investment partnership from [REDACTED] announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.

Join our award-winning team in transforming an essential industry that powers communities across the Americas.

Position Overview

We’re looking for a Senior UX Designer to join our remote-first team at [REDACTED]. Reporting to UX Manager [REDACTED], you’ll lead design for SpryCIS - our enterprise utility billing and customer information system - owning a set of squads and working in triads with product owners and engineers to deliver intuitive user experiences.

Design is still finding its place on the SpryCIS team, but the appetite is real, and the seat is yours. You’ll be expected to lead: within your triads, with your stakeholders, and in showing the team what’s possible when designers are in the room shaping solutions from the start.

Responsibilities

• Lead design across your SpryCIS squads alongside a Staff Designer, helping build a shared design practice in a product area that's ready for it.
• Collaborate with your product and engineering partners in a triad. Advocate for the user, build real relationships, and help the people around you make better decisions because design is in the room.
• Translate complex workflows and product requirements into experiences that feel clear and obvious. These are people doing demanding, real-world jobs, and the design should make that easier.
• Bring visual craft to CIS. Use typography, hierarchy, and considered use of space to make complex information easier to read and act on.
• Run user research and usability testing to get close to how utility professionals actually work, then let that shape the design.
• Produce wireframes, user flows, and prototypes that make your thinking visible and easy for product and engineering to build from.
• Engage in design critiques, share what you’re learning, and push back when something isn’t right. You're part of a team that cares about craft and making each other better.

Qualifications and Competencies

• 4+ years of UX design experience and a portfolio that shows your thinking. Bonus if some of that work is in enterprise SaaS, workflow-heavy, or data-dense environments.
• You care about visual craft and it shows in your work. You know a beautiful interface is also a more usable one, and your portfolio demonstrates that in functional software, not just polished consumer apps.
• You've led design on a product area, not just worked within it. You own the process and the output.
• Comfortable working in a triad with product and engineering. You can influence without always having the authority, negotiate when priorities conflict, and get teams that haven't worked closely with design before on your side.
• You share what you know and you bring people along. Mentoring junior designers comes naturally to you.
• You use data: usage patterns, analytics, customer feedback. You know how to let the numbers inform your decisions and back up your thinking.
• Proficiency in [REDACTED] and other design and prototyping tools.
• Solid understanding of interaction design and information architecture, particularly in complex, task-heavy interfaces.
• Bonus: You're curious about AI and interested in how it could change how we design.

Our Hiring Process!

We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. Here’s a peek into our hiring process for this position, so you know exactly what to expect:

👋 Stage 1: 30-minute Recruiter Interview

We'll dive into your professional background and experience, share more about [REDACTED] and the role, and answer any burning questions you might have.

👥 Stage 2: 45-minute Hiring Manager Interview

with [REDACTED], UX Manager

In this interview, you'll chat with [REDACTED] about your UX design experience, including how you approach design challenges and past projects. It’s also a chance to ask about our design process and how UX fits into the team at [REDACTED].

🧑‍💻 Stage 3: Portfolio Prep & 1-hour Presentation Interview

with UX Manager & Team

You'll present your portfolio, ideally showcasing work on Enterprise SaaS applications, to highlight your UX design skills in our context. The first 20 minutes will be your presentation to key team members, followed by a discussion about your experience. This is a great opportunity to share your design approach and demonstrate how you tackle UX challenges.

👥 Stage 4: 30-minute Final Interview

with [REDACTED], VP of Product Development

This is your chance to discuss your career goals and learn how we can support your growth and aspirations.

🚀 Stage 5: References/Offer

We'll check your references to confirm all the great things we've learned about you. If all goes well, we’ll be thrilled to extend an offer and welcome you to the team!

💫 Expect More From Your Career at [REDACTED]

• 🚀 Work your way -Remote-first environment, flexible working hours across North America, and hub offices in Charlottetown & Atlanta
• 💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
• 💻 Complete Setup - MacBook + $800 to create your ideal home workspace
• 🏥 Total Wellness - Health, dental, vision, and life insurance from day one
• 🏝️ Recharge Time - Generous PTO and unlimited sick days
• 📈 Future Security - RRSP (Canada) and 401k (US) matching programs
• 🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
• 🧳 Team Connection - Annual company events and team offsites that bring us together

AI Disclaimer: 🔗[LINK]

We use an AI notetaker ([REDACTED]) during interviews so we can give you our full attention. Please opt-in via this quick consent form. It's optional - if you'd prefer not to be recorded, just skip this step.

Accommodations

Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.

Equal Opportunity & Inclusion

[REDACTED] is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.

Professional Identity Verification

To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their [REDACTED] profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified [REDACTED] profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.

Originally posted on [REDACTED]