UX Designer III

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📋 Description

• Lead user research across Federal, regional, and contractor user groups
• Develop interview plans and conduct user interviews and usability testing
• Create user journeys, wireframes, prototypes, and other design artifacts
• Lead design handoff and collaborate with engineering and product team members throughout implementation
• Design accessible mobile and desktop workflows consistent with the U.S. Web Design System (USWDS)
• Evaluate user experiences with assistive-technology users, as appropriate
• Serve as the team's content strategist and writer
• Establish consistent content patterns across the TTA Hub
• Review and approve user guide, onboarding, and training language drafted by the Training Specialist
• Maintain UX research artifacts and product and UX strategy records
• Develop and maintain acceptance evidence for applicable sprints
• Apply human-centered design, information architecture, interaction design, and accessible content-design practices throughout the product lifecycle
• Support the [REDACTED] TTA Hub data platform

🎯 Requirements

• Seven (7) or more years of experience delivering end-to-end UX work for production services
• Portfolio demonstrating user research, interaction design, and successful product launches
• Bachelor's degree in design, human-computer interaction, or a related field, or equivalent portfolio-backed experience
• Demonstrated expertise in human-centered design
• Experience with information architecture and interaction design
• Strong user and usability research skills
• Experience designing accessible digital content and user experiences
• Visual design and prototyping experience
• Experience translating user research and requirements into practical design solutions
• Ability to develop clear, consistent user-facing content and content standards
• U.S. citizenship required
• Ability to obtain and maintain a Public Trust clearance
• Ability to obtain a Personal Identity Verification (PIV) card
• Preferred: Experience with the U.S. Web Design System (USWDS)
• Preferred: Experience with Section 508 accessibility requirements
• Preferred: Experience conducting or supporting Web Content Accessibility Guidelines (WCAG) testing
• Preferred: Experience designing complex data-entry workflows and dashboards
• Preferred: Experience conducting user research with Federal stakeholders

🏖️ Benefits

• Full-time schedule with core hours of 10:00 a.m.–4:00 p.m. Eastern
• Occasional travel may be required
• Equal Opportunity Employer

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