UX Designer

[REDACTED] is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

About the role:

As the UX Designer, you will embed user-centred design principles across complex energy and infrastructure programmes, ensuring digital solutions are grounded in genuine user needs and deliver measurable value.

Working within multidisciplinary delivery teams, you will lead the end-to-end UX process — from discovery and research through to low and mid-fidelity prototyping and validation. You will collaborate closely with service owners, business analysts, developers and product leads to translate research insights into actionable design decisions that improve usability and effectiveness.

As the UX Designer, you will:

• Conduct user research including interviews, workshops, observation and usability testing
• Create user personas, journey maps and service blueprints to reflect behaviours and pain points
• Translate research findings into clear, actionable insights that shape delivery direction
• Plan and facilitate design sprints, iterative prototyping and validation activities
• Analyse usability results and feed improvements back into live programmes
• Support the definition and refinement of business and user requirements
• Promote adherence to accessibility standards, usability best practice and governance processes
• Contribute to the ongoing development of the organisation's User Experience…