UX Designer (f/m/d)

[REDACTED] is a leading international provider of online lottery and prize draw products, operating for over 20 years with brands like [REDACTED] and [REDACTED]. As Germany’s largest digital lottery operator and a trusted partner of Spain’s [REDACTED], we are passionate about creating exciting and innovative ways for people to win.

[REDACTED] is one of the newest brands to join the [REDACTED] and a well-established name in the UK prize competition market. The brand gives customers the chance to win high-value prizes, with a strong focus on performance and luxury cars, alongside cash and other exciting prizes.

Now part of [REDACTED], [REDACTED] is entering an exciting new chapter, combining its strong UK brand and community with [REDACTED]’s experience, technology and ambition for growth. It’s an exciting time to join the team and play a part in shaping what comes next for the brand.

Location: Norwich-based, in office Monday - Friday (9am - 5pm)

The role:

Own and continuously improve the end-to-end e-commerce experience of a new business, creating seamless, engaging and user-centric journeys across all digital touchpoints. Deeply understand customer needs and motivations, translate insights into impactful design solutions and drive measurable improvements in user experience and business performance.

Your responsibilities

Own and optimize key customer journeys across web and app, from discovery and purchase through to onboarding, engagement and retention.

Understand user needs, motivations and pain points to identify opportunities and develop hypothesis-driven design solutions.

Create intuitive, engaging and visually compelling experiences that balance customer needs with business goals.

Define and monitor relevant UX KPIs, using product data, customer insights and research to continuously improve the experience.

Develop, visualize, prototype and communicate design concepts, from early ideas through to final implementation.

Plan and conduct usability testing, validate design hypotheses and iterate based on customer feedback and research findings.

Collaborate closely with Product, Engineering, Research and other stakeholders to drive a human-centred design process.

Shape and promote UX best practices, design standards and processes within the team and [REDACTED]’s UX Community of Practice.

What you offer us:

5+ years of experience in product design within a digital-first business, with a strong portfolio demonstrating end-to-end ownership and measurable business impact.

Strong experience designing and optimizing e-commerce experiences, ideally within a fast-growing or scaling business.

Expertise in responsive, mobile-first web and app design, ideally including native iOS and Android applications.

Strong UX and UI skills, with the ability to create high-quality designs, wireframes and prototypes across different levels of fidelity.

Experience creating immersive storytelling experiences and compelling visual narratives that drive customer engagement and conversion.

Hands-on experience conducting user research and usability testing, with strong analytical skills to translate data and insights into design decisions.

Experience building, maintaining and scaling design systems, with a deep understanding of UX/UI principles, methodologies and best practices.

Familiarity with AI-assisted design and prototyping tools to accelerate ideation, experimentation and validation.

Excellent communication and stakeholder management skills, with the ability to advocate for users, challenge assumptions and guide cross-functional teams through the design process.

What we offer you:

A modern, dynamic culture grounded in the success of a leading-edge e-commerce company.

A talented team of ambitious, like-minded colleagues where your knowledge and ideas truly make an impact.

Pension scheme with employer matching contributions of up to 7.5%.

25 days annual leave plus UK bank holidays.

Enhanced sick pay after probation.

Employee Assistance Programme with access to mental health support and 24/7 GP services.