UX Designer

Join [REDACTED] and Shape the Future

At [REDACTED], we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge [REDACTED] solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.

Ready to make your mark? Join us and be part of something bigger.

MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS:

As an experience UX Designer (Consultant) at [REDACTED], you will deliver intuitive service experiences based on user needs and design principles. You will be passionate about needs-based design and an advocate for design thinking and service design. You’ll manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development.

You will be part of and supported by our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. We are not about marketing and dark patterns; we are all about making a positive, measurable impact on millions of people through quality products and services.

MINIMUM (ESSENTIAL) REQUIREMENTS

• Able to define design strategy and communicate benefits to senior stakeholders
• Can identify and design methods of ideation appropriate to the business context and project requirements
• Uses journey maps to inform business and customer recommendations.
• Co-ordinates the production of prototypes to meet the needs of user testing and development
• Able to conduct usability testing; can incorporate research into design strategy
• Collaborates to create new IA based on analysis and research
• Advocates and promotes accessibility and AD standards across projects
• Guides other teams and stakeholders in best practice for UCD across a project lifecycle
• Mentors junior team members and represents UX design across [REDACTED]
• We are passionate about developing people – a demonstrated ability in managing, coaching and developing members of your team and wider community

DESIRABLE

• Experience working with Agile delivery methodologies
• Experience in assisting with or conducting research and analysing findings to identify content needs
• Experience working in a full-service digital agency environment
• Active member of relevant communities, e.g. online groups, speaking at conferences

Embracing our differences

At [REDACTED], we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.

Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.

We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.