UX Designer and AI Strategist

Company Overview

At [REDACTED], we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

About Us:

At [REDACTED], we believe that exceptional customer and user experiences are born from a deep understanding of user needs, powered by insightful data, and brought to life through thoughtful design. Our team is a dynamic, multidisciplinary group, bringing together talented Industrial Designers, UX/CX Designers, User Researchers, and Human Factors practitioners. We are at the forefront of understanding our users and translating those insights into impactful products and services. Now, as we embrace the transformative potential of Artificial Intelligence, we're excited to expand our team with creative minds who can help us redefine what's possible.

The Opportunity: Integrate AI into World-Class User Experiences

We are seeking talented and forward-thinking AI-Focused Experience Designers and to join our innovative team. This is a unique opportunity to work at the intersection of human-centered design, cutting-edge research methodologies, and artificial intelligence. You won't just be working with AI; you'll be shaping how AI enhances and transforms the user experience. You'll collaborate closely with our existing experts in ID, CX, UX, and Research, as well as with data scientists and engineers, to envision, design, and evaluate AI-driven solutions that are intuitive, ethical, and truly valuable to our users. Your work will directly contribute to our strategic goal of leading our industry through AI-powered innovation.

Job Description

What You'll Do (Core Responsibilities Adaptable by Role):

• Adapt to rapidly shifting priorities and contribute to an agile, fast-paced innovation environment.

• Champion a user-centered approach in the development and application of AI technologies.

• Demonstrate compelling storytelling skills as well as a command of design thinking principles and best practices

• Identify opportunities to leverage AI (ML, NLP, generative AI) to solve user problems and create novel, delightful experiences.

• Collaborate with product managers, engineers, and other stakeholders to translate AI capabilities into tangible user benefits and design requirements.

• Design and/or research user interactions with AI-powered features and systems, ensuring they are intuitive, transparent, and trustworthy.

• Contribute to the development of best practices, ethical guidelines, and design patterns for Human-AI interaction within our organization.

• Stay abreast of the latest advancements in AI and their potential applications in experience design and market fit.

• Effectively communicate findings, design concepts, and AI possibilities to diverse audiences.

• AI Literacy: A strong understanding of core Artificial Intelligence concepts, including Machine Learning (ML), Natural Language Processing (NLP), and Generative AI – their capabilities, limitations, and ethical considerations. You don't need to be an AI developer, but you must understand how these technologies work at a conceptual level.

• Problem Solver: Excellent analytical and critical thinking skills, with a knack for identifying user needs and framing them as design or research challenges.

• User-Centric Mindset: A deep passion for understanding and advocating for the user.

• Collaboration & Communication: Exceptional ability to collaborate effectively within a multidisciplinary team and articulate complex ideas clearly (verbally and visually).

• Adaptability & Continuous Learning: Eagerness to learn new technologies and methodologies, particularly in the rapidly evolving AI space. Ability to thrive in an environment with dynamic priorities.

For AI-Focused Experience Designer, you might specialize in:

• Human-AI Interaction Design: Crafting intuitive and engaging interactions for AI-powered solutions (e.g., conversational UIs, recommendation engines, generative content tools).
• End-to-End Design Process for AI-Features: Experienced in the complete AI design lifecycle, from defining user needs to create prototypes and detailed specifications for AI features.
• AI-Powered Prototyping & Visualization: Using AI tools to rapidly prototype experiences or visualize complex AI-driven data for users.
• Designing for AI Transparency & Explainability: Creating interfaces that help users understand and trust AI-driven decisions and outputs.
• Data-Informed Design for AI: Proven ability to utilize user data, AI metrics, and research to design and improve AI outcomes.
• Ethical AI Design: Proactively identifying and mitigating bias and ethical concerns in the design of AI-powered experiences.
• Speculative & Future-State Design: Exploring novel applications of emerging AI to envision future user experiences.
• Holistic AI Experience Evaluation: Assessing the overall AI user experience, including perceived intelligence, usefulness, reliability, and how errors, uncertainty, failures, and edge cases are managed and communicated.
• AI-Augmented Methodologies: Leveraging AI tools for qualitative data analysis (e.g., thematic analysis of interviews, open-ended surveys), sentiment analysis, or identifying patterns in large user datasets.
• Evaluating Experiences with AI-Powered Features: Developing methods to assess the usability, utility, and implications of AI in user-facing applications.
• Generative Synthesis with AI: Using AI to assist in synthesizing data to uncover insights and opportunities for AI application.
• AI and Customer Experience: Understanding AI-driven opportunities to inform proactive CX strategies.

6+ years proven experience in Design: (such as UX, CX, Interaction Design, Product Design) Portfolio: Showcasing exceptional UX design for apps and services that showcases your process, skills, and impact. Your portfolio should demonstrate a mastery of UX craft and the ability to drive complex projects. Demonstrable experience in AI assisted workflows and or multimodal interaction design is a plus.

#LI-JM2

Target Base Salary Range: $82,700 - $109,400 USD

Consistent with [REDACTED] values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• Bachelor's or Master's degree: in HCI, Design, or a related field, or equivalent practical experience.
• 6+ years proven experience in Design

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

[REDACTED] is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every [REDACTED] to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.