UX Design Strategist

📋 Description

• Lead engagements delivering design solutions responsive to business objectives and customer requirements
• Solve complex user experience challenges to improve service delivery and operational efficiency
• Serve as a consultant, functional subject-matter expert, and voice of the customer/user
• Develop and lead user research and workflow analysis approaches
• Create data-informed design proposals, prototypes, and tested designs for product teams and business process improvements
• Collaborate with client stakeholders, Product Owners, and Product Managers across Windows, web, Android, and iOS platforms
• Participate in discovery to understand client missions, stakeholders, users, ecosystems, current-state journeys, segments, and project objectives
• Conduct user research and create journey maps, service blueprints, and ecosystem maps
• Document workflows and lead service blueprint development for future-state processes
• Build information architecture across multiple functions, workflows, applications, and services
• Align product and engineering teams around product designs and contribute to product roadmaps
• Conduct workshops and interviews to identify pain points, define insights, validate hypotheses, and create experience visions
• Translate requirements into accessible, scalable, and high-performance design solutions
• Develop and maintain design systems across cloud-native applications
• Work with developers to implement designs and resolve design-related issues
• Ensure high-quality deliverables across projects
• Organize and conduct UAT and user testing

🎯 Requirements

• 10+ years of UI/UX design experience, with focus on technical products
• Current portfolio demonstrating methods, tools, skills, and craft for complex enterprise application and portal design
• Strong knowledge and demonstrated experience conducting primary and secondary user research, including user interviews, discovery and co-creation workshops, heuristic evaluation, and card sorting
• Experience applying research insights to personas, journey maps, site maps, ecosystem maps, information architecture, and interface design
• Strong knowledge and demonstrated experience in UI design, including wireframing, low- and high-fidelity prototyping, moderated and unmoderated user testing, and accessibility testing
• Experience working on a scrum team within the Agile delivery framework
• Experience integrating research and design into technical sprints, including writing user stories and story pointing
• Strong presentation and storytelling skills
• Excellent written communication and collaborative nature
• Experience collaborating with multidisciplinary delivery teams including service designers, technologists, data scientists, engineers, solution architects, and change managers
• Proficiency in Sketch, Figma, Adobe Suite, Miro, JIRA/Confluence, and Azure DevOps
• Knowledge of web and mobile design principles, responsive design, and accessibility best practices
• US Citizen work authorization requirement

🏖️ Benefits

• Competitive pay and benefits
• Tremendous growth opportunity
• Complex but interesting challenges to improve technical and business skills
• Ability to make a noticeable difference for the organization and customers

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