UX Design Manager

Job Description

***This candidate MUST live within the [REDACTED] footprint.

This leader will champion human-centered design, ensuring seamless, intuitive, secure, and consistent interactions across all digital and blended omnichannel journeys. The role reports to the Chief Digital Officer and collaborates closely with Technology, Marketing, Operations and line of business leaders

JOB RESPONSIBILITIES

• Lead the end-to-end design strategy for digital banking experiences—including web, mobile, and emerging digital channels—to deliver simple, secure and intuitive user interactions.
• Design and optimize user flows, wireframes, prototypes, and visual interfaces for key journeys such as account opening, loan origination and digital servicing.
• Champion an omnichannel approach by aligning digital experiences with branch, contact center, and marketing interactions to ensure a cohesive blended experience.
• Conduct and synthesize user research, usability testing, customer feedback, and behavioral analytics to identify pain points and improve digital experiences.
• Collaborate with Marketing, IT, and cross-functional stakeholders to translate business needs and regulatory requirements into intuitive, user-centered design solutions.
• Develop and maintain scalable design standards, UI patterns, and design systems that promote consistency, accessibility, and brand alignment across all platforms.
• Collaborate with vendor partners in optimizing their platforms for [REDACTED]’s experience objectives.
• Leverage insights from market trends, competitive audits and emerging UX/UI innovations to contextualize and elevate digital banking capabilities.
• Partner with analytics and product teams to define metrics, track KPIs, and evaluate performance of digital journeys to inform roadmap decisions.
• Ensure digital experiences meet security, accessibility, and compliance standards while also reducing friction and improving customer satisfaction.
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

COMPENTENCIES

• Strategic Planning and Decision Making
• Demonstrated ability to champion change
• Connects organization to Industry and Community
• Set and Convey Vision and Strategy
• Innovation and Creativity
• Results oriented
• Leadership/Management Skills
• Ability to build collaborative relationships
• Ability to influence others
• Ability to develop or mentor others
• Values and seeks out diversity, equity, and inclusion
• Demonstrated empathy and respect for colleagues
• Demonstrated active listening ability
• Demonstrated ability to deliver clearly defined expectations
• Ability to work as part of a team
• Demonstrated ethics and integrity
• Demonstrated drive and purpose
• Demonstrated capacity to learn
• Demonstrated adaptability
• Increased self-awareness

EDUCATION AND EXPERIENCE

• Must possess a high school diploma or equivalent
• 4 Year Bachelor's degree in marketing, digital marketing, or related field
• 6+ years of experience in UX Design

PREFERRED LICENSE/CERTIFICATION

• [REDACTED] and [REDACTED] UX Design Professional certificates

TRAVEL REQUIREMENTS

Occasional travel to Cincinnati or Central Ohio possible, estimated 2-4 times per year

Physical Requirements: This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant verbal and written communication with stakeholders to discuss and convey information in order to exchange accurate information.

SCHEDULE

Office hours are M-F 8AM-5PM. This is a fully remote role; the candidate must live within the [REDACTED] footprint.

Supervisor Disclaimer

Supervisory Responsibilities: Interview and select candidates for openings, set goals for associates, assign tasks/duties, conduct on–the–job training, develop associates’ skills and encourage growth, prepare disciplinary write-ups as appropriate, prepare and conduct performance reviews and make recommendations for salary adjustments, approve timecards for FTEs and other duties associated with managing a staff.

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