UX Design Manager

Job Description

***This candidate MUST live within the [REDACTED] footprint.

This leader will champion human-centered design, ensuring seamless, intuitive, secure, and consistent interactions across all digital and blended omnichannel journeys. The role reports to the Chief Digital Officer and collaborates closely with Technology, Marketing, Operations and line of business leaders

JOB RESPONSIBILITIES

• Lead the end-to-end design strategy for digital banking experiences—including web, mobile, and emerging digital channels—to deliver simple, secure and intuitive user interactions.
• Design and optimize user flows, wireframes, prototypes, and visual interfaces for key journeys such as account opening, loan origination and digital servicing.
• Champion an omnichannel approach by aligning digital experiences with branch, contact center, and marketing interactions to ensure a cohesive blended experience.
• Conduct and synthesize user research, usability testing, customer feedback, and behavioral analytics to identify pain points and improve digital experiences.
• Collaborate with Marketing, IT, and cross-functional stakeholders to translate business needs and regulatory requirements into intuitive, user-centered design solutions.
• Develop and maintain scalable design standards, UI patterns, and design systems that promote consistency, accessibility, and brand alignment across all platforms.
• Collaborate with vendor partners in optimizing their platforms for [REDACTED]'s experience objectives.
• Leverage insights from market trends, competitive audits and emerging UX/UI innovations to contextualize and elevate digital banking capabilities.
• Partner with analytics and product teams to define metrics, track KPIs, and evaluate performance of digital journeys…