UX Design Manager, Digital Transformation – Clerk Grade 9/10 – Parliament of NSW

Bring your UX expertise to shape better digital experiences across the [REDACTED]

Temporary full-time up to 12 months - Sydney CBD based

$133,348 to $146,945per annum, plus employer's contribution to superannuation and annual leave loading.

About the role:

This role leads UX and service design for complex initiatives, shaping how people experience and interact with the [REDACTED]’s digital services.

Working across specialist teams, the role leads user-centred design from discovery and research through to delivery and continuous improvement, ensuring customer insights inform decisions at every stage. It drives accessible, practical and sustainable solutions for Members, staff and the NSW community, while championing human-centred design and strengthening UX standards and practices across the organisation.

About us:

Based in [REDACTED], the [REDACTED] is a specialist service department working to support the operation of the [REDACTED] by providing logistical support and advice to members, the Departments of the Legislative Council and Legislative Assembly and the people of New South Wales. Our office is found close to public transport in the heart of Macquarie Street CBD, next to the State Library and Sydney’s Botanic Gardens.

Enabling the [REDACTED], serving New South Wales: We demonstrate and foster in others a commitment to the five values of the [REDACTED]: collaboration, innovation, excellence, integrity and service.

Our commitment to diversity: We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander peoples, LGBTQIA+, people with disability, mature-age people, and people from culturally diverse backgrounds to apply for this role.

Our people:

Our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join [REDACTED] include:

• Competitive salary and annual leave loading
• 35-hour week and flexible work options
• Corporate Wellbeing programs including seminars and [REDACTED]
• Free annual Influenza vaccination
• Salary packaging options via superannuation contributions or a novated vehicle lease
• On-site fitness facilities, pool, restaurant, cafes, and post office

About you:

You are an experienced UX professional who turns complex challenges into intuitive, accessible and practical digital experiences. You bring a strong human-centred approach, balancing user needs with business goals, technical requirements and accessibility.

Additionally:

• Proven UX capability across research, design and usability testing for complex digital products and services.
• Seamless, accessible design expertise, applying WCAG and design best practice.
• Strong stakeholder engagement and influencing skills, fostering collaboration and consensus in complex environments.
• Strategic delivery skills, managing priorities, navigating complexity and driving meaningful improvements.

Success in the role requires demonstrated UX experience, strategic thinking, stakeholder engagement, communication and the ability to influence outcomes in complex environments.

Further information to assist you with applying for this position:

• Role Description
• [REDACTED] website
• Pre-employment requirements - [REDACTED] - Information sheet

How to apply:

To apply for this position please provide:

• An up-to-date Resume [maximum five pages] which clearly details your skills and experience as relevant to this role and
• A response [maximum two pages] to the Targeted Questions below.

Applications that do not include a response to the targeted questions will not be progressed to the next stage of assessment. Copies of qualifications, certificates or documentation (other than requested) is not required at this stage in the recruitment process and will not be included with application documents.

Targeted questions:

• Please provide links to up to three examples of digital products, websites, or services you have helped design or improve. Briefly describe your role and the impact of your work.
• Describe a time when you had to influence diverse stakeholders with competing priorities or viewpoints. How did you communicate your UX recommendations, build consensus and ensure the final solution delivered a positive user experience?

Electronic attachments must be MS Word compatible or in pdf format.

Technical assistance: Should you encounter any technical problems, please contact ‘[REDACTED]’ or the helpdesk on [REDACTED] (Monday - Friday).

To be eligible to apply for this role, you must meet one of the following criteria:

• an Australian Citizen
• a permanent resident of Australia; or
• a New Zealand citizen.

Come and explore the [REDACTED] online and click on our “360-degree Virtual Tour”:

Thank you for your interest in this role. We look forward to receiving your application.

Job Reference: 492616

CLOSING DATE: Tuesday 5 October 2026 [11.55pm]