UX Copywriter

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📋 Description

• Write clear, concise, and useful product copy across onboarding, navigation, forms, settings, dashboards, workflows, errors, empty states, confirmations, notifications, and other product surfaces.
• Shape patient-facing experiences including account creation, intake flows, checkout, order management, subscriptions, and ongoing care.
• Write for complex operational experiences used by healthcare businesses, providers, and internal teams.
• Partner with Product Designers from early exploration through production.
• Improve information architecture, hierarchy, naming, navigation, and interaction patterns through language.
• Identify larger product or design problems that unclear copy may indicate and help solve the underlying issues.
• Develop terminology and naming systems for features, concepts, statuses, actions, and workflows.
• Create and maintain content guidelines covering voice, tone, terminology, grammar, and writing patterns.
• Build reusable content patterns for errors, confirmations, destructive actions, permissions, empty states, and system feedback.
• Collaborate with Product Research to understand user interpretation of terminology and product concepts.
• Test and iterate on product language using research, product data, experimentation, and user feedback.
• Partner with Engineering on states, edge cases, responsive layouts, and dynamic experiences.
• Define communication for AI-powered experiences, including prompts, generated content, explanations, recommendations, confirmations, and conversational interfaces.
• Use AI tools to accelerate exploration, iteration, audits, and content operations while applying human judgment.
• Contribute to scalable content systems using reusable patterns, standards, and AI-assisted workflows.

🎯 Requirements

• Proven experience as a UX Writer, Content Designer, Product Writer, UX Copywriter, or similar role working on digital products.
• A portfolio demonstrating how your writing contributed to solving product and user experience problems—not just examples of polished copy.
• Exceptional command of English with the ability to communicate complex ideas using simple, precise language.
• Strong understanding of interaction design, information architecture, user flows, and user-centered design principles.
• Experience writing across complete product experiences rather than isolated screens.
• Ability to understand complex systems and quickly develop the domain knowledge necessary to communicate them clearly.
• Strong judgment around hierarchy and user information needs.
• Ability to adapt voice and tone depending on context while maintaining a coherent product personality.
• Experience collaborating closely with Product Designers, Product Managers, Engineers, and Researchers.
• Comfort working directly in design tools such as [REDACTED].
• Strong attention to detail without losing sight of the broader user journey.
• Comfort working in a fast-moving environment where products, terminology, and requirements evolve quickly.
• Experience using AI as part of your writing workflow without treating generated copy as finished work.
• Ability to recognize when AI-generated content is technically correct but confusing, generic, inappropriate, or inconsistent with the product experience.
• Nice to have: experience with B2B SaaS, healthcare, telehealth, fintech, marketplaces, or other complex software products.
• Nice to have: experience writing both B2B operational software and consumer-facing experiences.
• Nice to have: experience with healthcare or another regulated industry.
• Nice to have: experience creating or maintaining content design systems, terminology libraries, voice and tone guidelines, or reusable UX writing patterns.
• Nice to have: experience with localization and designing copy that can scale across languages and markets.
• Nice to have: experience with transactional communications such as email, SMS, push notifications, and in-product notifications.
• Nice to have: experience designing conversational interfaces or AI-powered product experiences.
• Nice to have: familiarity with accessibility and inclusive content practices.
• Nice to have: some understanding of how frontend applications work and how product copy is implemented in code.

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