UX Content Strategist

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📋 Description

• Develop clear, concise, user-focused content for digital products, including UI content and microcopy, support and service tools, knowledge base content, and product-related communications and guidance
• Create content strategies aligned with user needs, business goals, brand standards, and regulatory requirements
• Ensure consistency of messaging and tone across products and channels
• Partner with UX strategists, researchers, designers, product managers, and accessibility specialists to translate user insights into meaningful experiences
• Participate in research activities and use user testing, analytics, and research insights to inform content decisions
• Conduct content audits and maintain content inventories and change histories
• Ensure content complies with accessibility standards, legal requirements, and industry regulations
• Contribute to content governance practices and design system standards
• Build relationships across product, UX, legal, compliance, and business teams
• Facilitate discussions and gain alignment on content decisions
• Present content strategies, recommendations, and outcomes to stakeholders, leadership, and cross-functional teams

🎯 Requirements

• Strong UX writing and content strategy experience, preferably in financial services or another highly regulated industry
• Ability to translate complex concepts into clear, concise, accessible language
• Experience collaborating with UX, design, product, legal, compliance, and business stakeholders
• Familiarity with design systems, content governance, and content standards
• Exceptional attention to detail and consistency
• Experience working in Agile environments and iterative product development cycles
• Strong editing, proofreading, and communication skills
• Experience managing multiple projects and navigating ambiguity
• Adherence to records management processes and Jira intake workflows
• Knowledge of user-centered design methodologies, including personas, task analysis, user journeys and task flows, content audits, content strategy development, user testing, and accessibility best practices
• Bachelor's degree in Communications, Journalism, Marketing, Advertising, English, or a related field
• 8–10 years of experience creating digital content, focused on UX content strategy and UX writing
• Demonstrated success leading content strategy initiatives from discovery through delivery
• Deep understanding of user-centered design principles and methodologies
• Ability to adapt quickly, think strategically, and navigate changing priorities
• Portfolio, professional website, or work samples showcasing UX writing and content strategy expertise; portfolio submission required
• Preferred: CMS experience; information architecture and interaction design knowledge; Microsoft Office proficiency; Jira and digital collaboration tools; financial services or regulated-industry experience; portfolio with at least 2–3 relevant work samples

🏖️ Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

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