UX Certification Officer

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📋 Description

• Coordinate UX certification for member banks across features and countries
• Maintain an up-to-date view of each bank’s UX status from initial proposals through certified experiences
• Review and challenge member designs against Wero UX standards, guidelines, and pattern library
• Identify gaps and risks and provide clear, actionable feedback
• Coordinate feedback loops, clarifications, iterations, and re-assessments with member banks
• Contribute to guidelines, best-practice examples, checklists, walkthrough videos, and member-facing decks
• Feed implementation issues, learnings, and user feedback back to [REDACTED] product and design teams
• Translate UX and technical constraints into structured communication for non-design stakeholders
• Escalate blocking points in a timely and constructive way
• Organise or relay user research, including usability tests and post-launch feedback
• Convert research insights into recommendations for member UX improvements
• Collaborate with member UX and Product teams, [REDACTED] Product and Design teams, and Programme/Delivery teams

🎯 Requirements

• Fluent in English (CEFR C1 or C2)
• French, German, Dutch, or other European languages are a plus
• Strong communication skills
• Ability to thrive in a remote-first, multicultural environment
• Confidence presenting to senior stakeholders, including banks and internal leadership
• Proven experience collaborating with external partners or clients, ideally banks or large enterprises
• Ability to handle misalignments diplomatically while protecting the UX vision
• Solid understanding of user-centred design principles (UX and UI)
• Ability to read and challenge user flows, wireframes, and UI designs
• Structured approach to tracking multiple parallel workstreams across banks, features, and countries
• Comfortable managing status overviews, follow-up actions, and deadlines
• Familiarity with Figma, Miro, Jira, Confluence, and Slack

🏖️ Benefits

• Remote-first culture with quarterly and annual all-staff in-person meetups
• Possibility to work from another EU country for up to 3 months per year
• Competitive compensation package
• Performance-based bonus
• High-quality benefits program
• Learning & development budget: €5,000 training budget per year

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