UX Business Systems Analyst

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📋 Description

• Interface with business stakeholders, end users, and IT infrastructure teams to define, gather, and document business processes and needs
• Translate business needs into detailed functional specifications for development
• Analyze existing business systems and workflows through interviews and requirements-gathering workshops
• Coordinate requirements for new and existing applications
• Gather and document software installation and configuration processes
• Assist with testing, training plan development, user training, production support, and user documentation
• Participate in QA, identify test cases, explain complex processes, and support test-plan development
• Develop business cases, ROI calculations, value definitions, cost assessments, benefit statements, and risk analyses
• Coordinate project tasks and lifecycle phases for small to mid-size projects
• Coordinate client and stakeholder communications and help prioritize IT service delivery
• Conduct root-cause analysis to support defect resolution
• Assist with scope definition and solution implementation
• Champion UX improvement opportunities from prioritization through implementation and measurement
• Identify, document, prioritize, and drive improvements that reduce user friction and improve adoption and productivity
• Maintain a prioritized UX and process-improvement backlog
• Partner with stakeholders and end users to understand pain points, user journeys, workflow barriers, and improvement opportunities
• Translate feedback and operational data into requirements, specifications, process flows, and improvement plans
• Collaborate with application, infrastructure, service desk, security, vendor, and business teams
• Coordinate assigned UX initiatives, track actions, remove blockers, and escalate decisions
• Measure and communicate improvement effectiveness, including adoption, efficiency gains, reduced support incidents, simplified processes, and user satisfaction

🎯 Requirements

• Demonstrated prior experience identifying, leading, and implementing user experience (UX) and business process improvement initiatives in an enterprise environment
• Proven ability to independently drive improvements from concept through implementation across multiple business and technology teams
• Experience gathering and analyzing user feedback, support trends, operational metrics, and business requirements
• Experience coordinating cross-functional efforts involving business stakeholders, application, infrastructure, service desk, security, and vendor teams
• Ability to influence outcomes and drive change without direct authority
• Strong analytical and problem-solving skills
• Strong communication, facilitation, documentation, and stakeholder management skills
• Resilience, emotional intelligence, and focus on agile delivery
• Deep understanding of the difference between coding and engineering
• Experience serving as a user advocate and championing continuous improvement initiatives
• Experience in a distributed team environment
• Understanding of databases and computer operating systems
• Understanding of SaaS, on-premises systems, and cloud server services
• Understanding of domains and basic network function
• Knowledge of software installation processes
• Experience creating diagrams, flowcharts, user journeys, process maps, and other visual representations; Visio or equivalent preferred
• Familiarity with cloud-native foundations or AI coding assistants
• Advanced oral English
• Advanced Spanish

🏖️ Benefits

• Remote work arrangement
• Global career opportunities
• Exposure to high-impact digital transformation projects
• Collaboration within an international network of expertise

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