UX Business Systems Analyst

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📋 Description

• Gather, analyze, and document business requirements for internal customers
• Align technology solutions with business needs, strategic goals, and end-user expectations
• Design, document, test, and leverage solutions that improve business outcomes, simplify workflows, increase adoption, and enhance user experience
• Interface with business stakeholders, end users, and IT infrastructure teams to define and document processes and translate needs into functional specifications
• Conduct systems and process analysis, interviews, requirements-gathering workshops, and artifact sign-off
• Coordinate requirements and document software installation and configuration processes
• Assist with testing, training plans, user training, production support, and user documentation
• Participate in QA, identify test cases, explain complex processes, and support test-plan development
• Develop business cases, ROI calculations, value definitions, cost assessments, benefit statements, and risk analyses
• Coordinate project tasks and lifecycle phases for small to mid-size projects
• Coordinate client and stakeholder communication and help prioritize IT service delivery
• Conduct root-cause analysis to support defect resolution
• Assist with scope definition and solution implementation
• Champion UX improvement opportunities from prioritization through implementation and measurement
• Maintain a prioritized UX and process-improvement backlog
• Partner with stakeholders and end users to understand pain points, journeys, and workflow barriers
• Coordinate cross-functional UX initiatives, track actions, remove blockers, and escalate decisions
• Measure and communicate improvement effectiveness, including adoption, efficiency gains, reduced support incidents, simplified processes, and user satisfaction

🎯 Requirements

• Demonstrated prior experience identifying, leading, and implementing user experience (UX) and business process improvement initiatives in an enterprise environment
• Proven ability to independently drive improvements from concept through implementation across multiple business and technology teams
• Experience gathering and analyzing user feedback, support trends, operational metrics, and business requirements
• Experience coordinating cross-functional efforts involving business stakeholders, application, infrastructure, service desk, security, and vendor teams
• Ability to influence outcomes and drive change without direct authority
• Strong analytical and problem-solving skills
• Strong communication, facilitation, documentation, and stakeholder management skills
• Preferred: experience championing continuous improvement and end-user experience initiatives
• Preferred: experience in a distributed team environment
• Preferred: understanding of databases, computer operating systems, SaaS, on-premises systems, cloud server services, domains, basic network function, and software installation processes
• Preferred: experience creating diagrams, flowcharts, user journeys, process maps, and other visual representations
• Visio or equivalent tool experience preferred

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