User Researcher

[REDACTED] helps organisations deliver meaningful digital transformations through modern technology and ways of working. We work across the public and private sector to design and build products, platforms and services that genuinely make a difference to users.

In the public sector, that means helping teams design services that are accessible, inclusive and evidence-led, meeting real user needs while aligning with government standards and constraints.

We’re looking for a User Researcher who is passionate about understanding people, confident working in delivery teams, and experienced in applying research to shape better public services.

The Role

As a User Researcher at [REDACTED], you’ll work as part of multidisciplinary delivery teams alongside designers, product managers, engineers, analysts and client stakeholders. You’ll plan and carry out user research to inform service design and delivery, ensuring decisions are grounded in evidence rather than assumptions.

You’ll operate in fast-moving, sometimes ambiguous public sector environments, balancing rigour with pragmatism and helping teams continuously learn from users throughout delivery.

This is a hands-on role focused on doing high-quality research and helping teams turn insight into action.

What You’ll Do

• Plan and conduct user research to understand user needs, behaviours and pain points across digital and non-digital public services.
• Choose and apply appropriate qualitative and quantitative research methods (e.g. interviews, usability testing, surveys, diary studies).
• Work closely with product managers and designers to shape problem statements, hypotheses and research questions.
• Synthesize research findings into clear, actionable insights that inform design and delivery decisions.
• Communicate research outcomes through clear artefacts such as insight reports, personas, journey maps and playback sessions.

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