User Research, Lead

Job Description

With over 30,000 customers, including a third of Fortune 500 companies, [REDACTED] is trusted by organizations across the globe to make their workflows work better.

We create a suite of integrated solutions for time management, resource planning, budget management, roadmapping, program management, reporting and more. We create the tech that enables the modern team to deliver – for every step from first vision to value.

Since our beginning in 2007 as a project to make a time-tracking tool to help a client – [REDACTED] has expanded to become the #1 time management add-on for Jira, and we have developed and acquired a multitude of tools to become one of the most trusted names in the Atlassian ecosystem.

We want everyone to work better – but we also want to be a tech company with a heart. Join us as we continuously innovate our award-winning products, create new solutions, and help the world work smarter, not harder.

About the role:

We're looking for a Lead User Researcher to join our Design team on a 12-month contract. You'll step into a research practice with strong foundations. leading research across the product portfolio, working closely with Design and Product Management, and helping mature and scale how we do research as a still-growing team.

A key part of this role is running research inside our software programs — early access, beta, and design partner programs — where you'll help us learn directly from the customers using our products before and during launch. You'll report to the Director of Design and be a trusted voice in shaping product decisions.

What you'll do:

• Lead end-to-end research — design, run, and synthesize studies that inform product and design strategy.
• Own research within our software programs — plan and run research across early access, beta, and design partner programs, turning participant feedback into clear, actionable insight.
• Partner closely with Design and Product — work side-by-side with Designers and Product Managers throughout the product lifecycle, from early discovery to post-launch learning.
• Use AI to sharpen analysis —Sharpen analysis with AI as a force multiplier. Apply rigorous research methods as the foundation, and use AI tools to accelerate analysis and synthesis, bringing that fluency into how the team works
• Report to stakeholders — communicate findings clearly to stakeholders across the business, and help influence decisions with evidence.
• Help define research strategy — contribute to how the team prioritizes and approaches research, not just individual studies.
• Maintain research foundations — keep research operations, documentation, and past findings organized and easy for others to build on.

Who you are:

• 5+ years of experience in user experience research, with a strong portfolio of work.
• Hands-on experience using AI tools to support and accelerate research.
• A track record of working closely with Designers and Product Managers throughout the product development process.
• Experience running research within software programs such as early access, beta, or design partner programs.
• Strong analytical skills and the ability to break down complex, ambiguous problems.
• Excellent communication skills, with the ability to present findings and influence stakeholders at all levels.

Why Join [REDACTED]?

• Impact: Work on meaningful products that empower enterprise users and improve productivity.
• Innovation: Be part of a culture that values creativity and innovation, with opportunities to make a real impact.
• Collaboration: Join a supportive, collaborative team that values openness, communication, and a continuous learning environment.
• Growth: Opportunities for professional development, including conferences, courses, and mentorship.

What's In It For You (Org-wide)

• Remote First work environment
• Unlimited vacation in most of our locations!!
• Great benefits including health, dental, vision and savings plan.
• Perks such as training reimbursement, WFH reimbursement, and more.
• Diverse and dynamic teams with challenging and exciting work.
• An opportunity to have a real impact on our business.
• A great range of social activities (both in person and virtual).
• Optional in person meet-ups and the ability to travel to our international offices
• Employee referral program
• And so much more!

Note: As our hiring teams are global, please submit your resume in English only

Apply today to join the [REDACTED] team and help shape the future of enterprise productivity software.

Join us at [REDACTED], where we proudly foster an equal opportunity workplace. We are committed to creating an inclusive culture where all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.