User Experience, UX Researcher

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📋 Description

• Conduct discovery activities, including stakeholder interviews, customer touchpoint analysis, task analysis, and conceptual modeling
• Conduct generative research, including observational studies, customer interviews, usability testing, and needs analysis
• Create empathy maps, personas, storyboards, journey maps, experience maps, and service blueprints
• Communicate research findings, insights, implications, and conceptual ideas verbally and visually
• Plan and facilitate collaborative analysis and synthesis sessions
• Collaborate with a cross-functional team to ensure customer goals are met
• Research user needs and system enhancements
• Plan, recruit, and facilitate research and testing
• Analyze and synthesize research and testing results to provide recommendations
• Identify patterns and gaps and work with the team to implement changes
• Create research plans, usability test plans, scripts, findings, and other evaluative research artifacts
• Perform other responsibilities as assigned

🎯 Requirements

• Must be a US Citizen
• Able to pass and maintain at minimum a Public Trust Clearance
• Bachelor’s degree or commensurate work experience
• 4+ years of experience in UX, CX, service design, product design, or commensurate work experience
• Professional experience conducting user research from planning through execution and translation into actionable insights
• Strong understanding of human-centered design strategies, methods, and approaches, and how to apply them
• Capable of operating a computer and other office productivity machinery
• Able to frequently communicate with co-workers, management, and customers

🏖️ Benefits

• Paid time off
• Paid holidays
• Work-from-home opportunities
• 401k with matching incentive
• Medical/dental/vision benefits
• Company provided life insurance
• Company provided short-term disability

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