User Experience (UX) Researcher

Job Description

Description

About [REDACTED]

[REDACTED] is a rapidly growing cybersecurity and digital services company headquartered in the Washington DC metro area. Serving customers across the Federal government and commercial sectors, we use our broad experience and deep technical expertise to implement customized solutions that enable mission achievement and secure the world through technology.

FAST: The [REDACTED] Way

F – Frictionless Collaboration: We lead with humility and are easy to work with. Our ego-less, one-team mindset keeps progress moving.

A – Accountable & Adaptable: We do what we say we will and own our outcomes. Rooted in a growth mindset, we flex with change and stay aligned to mission needs.

S – Secure by Design: We protect what matters most. Security and integrity guide our decisions, ensuring resilience and confidence for our clients and partners.

T – Trusted Partners: We work side by side with clients and colleagues, earning trust through accountability, openness, and shared success.

About the Role

In this role, you’ll use your research expertise to drive digital transformation, contributing to mission-oriented projects that make a tangible impact on public services and national priorities while improving the public's experience with government offerings.

Responsibilities

• Conduct discovery activities, including stakeholder interviews, customer touchpoint analysis, task analysis, and conceptual modeling.
• Conduct generative research activities, including observational studies, customer interviews, usability testing, and other needs analysis.
• Create generative research artifacts such as empathy maps, personas, storyboards, journey maps, experience maps, and service blueprints.
• Effectively communicate research findings, insights, implications, and conceptual ideas both verbally and visually.
• Plan and facilitate collaborative analysis and synthesis working sessions.
• Work closely with a cross functional team to ensure customer goals are met.
• Research user needs as well as system enhancements.
• Plan, recruit, and facilitate research and testing.
• Analyze and synthesize results from research and testing to provide recommendations.
• identify patterns and gaps and work with team to implement changes.
• Create evaluative research documents and artifacts, including research plans, usability test plans, scripts, and findings.
• Other responsibilities as assigned.

Requirements

Qualifications:

• You must be a US Citizen and be able to pass and maintain at minimum a Public Trust Clearance.
• Bachelor’s degree
• 4+ years of experience in UX, CX, service design, product design, or commensurate work experience.
• Professional experience conducting user research, from the planning stage through execution and translation into actionable insights.
• Strong understanding of human-centered design strategies, methods, and approaches, and how to apply them.

Perks and Benefits:

• Paid time off
• Paid holidays
• Work-from-home opportunities
• 401k with matching incentive
• Medical/dental/vision benefits
• Company provided life insurance.
• Company provided short-term disability.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Capable of operating a computer and other office productivity machinery, and frequently communicate with co-workers, management, and customers.

[REDACTED] provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

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