User Experience UX Designer, Clearance Required

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📋 Description

• Plan and conduct user research through interviews, contextual inquiry, observation, workshops, surveys, document review, and operational data analysis
• Identify stakeholder groups and develop research-based personas
• Map end-to-end personnel and recruiting journeys, including touchpoints, handoffs, systems, decision points, delays, rework loops, and pain points
• Create service blueprints and workflow maps connecting user experience to processes, policies, roles, data, and technologies
• Synthesize qualitative and quantitative findings into themes, opportunity areas, root-cause analyses, and validated problem statements
• Facilitate co-design sessions with HR stakeholders and mission organizations
• Create wireframes, prototypes, and design artifacts to test concepts and support stakeholder decisions
• Plan and conduct concept validation and usability testing; document findings and refine designs
• Assess candidate and hiring-manager experiences and improve technical talent acquisition services with Technical Talent Acquisition and Workforce Management
• Collaborate with Product Owners and Visual Designers to translate research into backlog items, roadmaps, decision products, and implementation recommendations
• Maintain research plans, notes, repositories, findings, and design rationale while protecting sensitive personnel information
• Communicate findings and recommendations to operational teams, technical stakeholders, and senior leaders

🎯 Requirements

• Bachelor's degree in human-centered design, human-computer interaction, service design, design research, psychology, anthropology, information science, or a related field, with at least five years of relevant professional experience; additional directly relevant experience may be considered in lieu of a degree
• Demonstrated experience conducting user research and applying human-centered design or service design methods in complex organizational environments
• Experience developing personas, journey maps, workflow maps, service blueprints, wireframes, prototypes, and research synthesis products
• Ability to plan and facilitate interviews, workshops, co-design sessions, usability tests, and stakeholder reviews
• Ability to analyze qualitative and quantitative inputs, identify root causes, and convert findings into actionable recommendations
• Experience working with cross-functional teams including product owners, visual designers, functional subject matter experts, data or technology professionals, and senior stakeholders
• Proficiency with Figma, FigJam, Miro, Adobe Creative Suite, or comparable platforms
• Strong written, verbal, visual, facilitation, and client-engagement skills, including communication with technical and nontechnical audiences
• Ability to work independently, manage multiple research and design activities, and adapt to changing priorities
• U.S. citizenship and ability to meet government security, suitability, and system-access requirements
• Active SECRET Clearance

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