User Experience Researcher
About this role
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📋 Description
- Lead user research to uncover new insights and opportunities
- Understand current needs and expectations, and test potential design solutions
- Collaborate with partners, designers, product managers and developers on research activities
- Establish a research portfolio that looks across the end-to-end lifecycle
- Manage multiple research projects simultaneously
- Develop well-crafted research plans with clear research goals
- Conduct usability sessions and develop quantitative surveys
- Conduct partner and client interviews
- Create prototypes using Figma or similar technology
- Identify insights by analysis of quantitative and qualitative data
- Translate insights into relevant recommendations across digital and physical products
- Create communication tools to share insights across development teams
- Present research findings to the larger team in a clear and organized fashion
- Implement a research strategy by collaborating with product teams and partners
🎯 Requirements
- Three years of experience in research, user experience, or human-centered design
- Bachelor's degree in related field
- Experience designing and conducting qualitative and quantitative research
- Work within diverse and cross-departmental teams
- Written, visual, and verbal communication skills and ability to present ideas
- Interest and experience with people and cultures
- Experience with critical thinking in a hyper-fluid operating environment
- Experience optimizing the customer experience and delivering measurable improvements
- Excellent customer service abilities
- Proficiency with PowerBI
- Experience with D2L Brightspace
- Experience with data reporting and visualization
🏖️ Benefits
- High-quality, low-deductible medical insurance
- Low to no-cost dental and vision plans
- 5 weeks of paid time off (plus almost a dozen paid holidays)
- Employer-funded retirement
- Free tuition program
- Parental leave
- Mental health and wellbeing resources
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